Client Partner Lead

Summary

Join Accesa as a Client Partner Lead for Financial Services & Insurance, where you will own the strategy, revenue goals, and client relationships across your portfolio. You will build and maintain long-term partnerships, ensure client satisfaction, and drive account growth. You'll guide a team of Client Partners, supporting them in developing account strategies and meeting performance goals. Working cross-functionally with various teams, you will help shape the strategic direction of initiatives in the Financial Services & Insurance space. This role requires deep industry knowledge, strategic thinking, proven client relationship management skills, and people leadership experience. Accesa offers a holistic benefits program covering social, physical, emotional wellbeing, and work-life fusion.

Requirements

• Proven expertise in the IT sector, specifically in Financial Services and/or Insurance, keeping up with market evolution, regulatory changes, and sector best practices
• Capable of translating market data, client feedback, and emerging tech trends into a clear strategy for the industry segment
• Track record in building trust-based relationships, driving revenue growth, and ensuring high client satisfaction
• Experience leading, mentoring, and coaching teams, with a focus on consultative sales, account management, and collaborative problem-solving
• Adept at influencing senior stakeholders (both internal and client-side), creating concise presentations, and delivering persuasive proposals
• Familiar with delivery lifecycles, from requirements analysis to go-live, ensuring alignment with client expectations
• Effective in navigating large, complex organizations, prioritizing multiple stakeholders, and resolving escalations proactively

Responsibilities

• Define and drive the Financial Services & Insurance (FSI) industry strategy, aligning with market trends, regulations, and technologies
• Act as a thought leader, representing Accesa in external forums and shaping industry positioning
• Own strategic client relationships, ensuring proactive communication, issue resolution, and strategic alignment
• Develop and maintain client plans that focus on long-term growth, cross-sell/upsell opportunities, and pipeline management
• Oversee sales and proposal development, ensuring offers are aligned with client needs, profitability targets, and compliance
• Partner with Delivery to manage project scope, pricing, and overall account profitability
• Lead and coach a team of Client Partners, building capabilities in strategic account management and consultative selling
• Drive performance through clear goals, feedback cycles, and professional development
• Manage budgets, ensure accurate CRM reporting, and foster a data-driven approach to decision-making and forecasting
• Implement continuous improvement based on client feedback and internal evaluations
• Monitor and improve client satisfaction metrics, facilitating executive-level reviews and governance sessions
• Support delivery handovers and turn satisfied clients into advocates through references and co-marketing

Preferred Qualifications

Proficient in German and English (written and spoken)

Benefits

• Holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion
• Medical benefits
• Gym support
• Personalized fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club
• Flexibility to define the work-life dynamic that works for us