Client Partner

Summary

Join iBase-t as a Professional Services Client Partner, where you will play a crucial role in defining project scope, deliverables, and pricing for professional services opportunities. You will be responsible for building value-added solution roadmaps, partnering with customers to achieve their ROI, and fostering strong relationships with customer executives. This role is essential in establishing the company's unique service offerings, driving growth, and ensuring customer satisfaction and loyalty. You will collaborate with customers to develop deployment roadmaps, understand their needs, and advocate for their solutions. You will also engage in strategic planning, leverage existing engagements to generate new business opportunities, and conduct industry research to inform the company's growth and improvement.

Requirements

• Bachelor’s degree in Business, Manufacturing, Operations, Engineering or a related field
• Minimum of 10 years of experience in professional services, with at least 5 years in a client-facing role in the Aerospace and Defense market
• Proven track record of managing large-scale projects and delivering successful outcomes with Aerospace and Defense customers
• Strong understanding of software development and implementation processes
• 10+ years of experience working with customers to solve Manufacturing and Operations related challenges
• Excellent communication, negotiation, and presentation skills
• Ability to build and maintain strong relationships with clients and internal stakeholders
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Responsibilities

• Participate in the pre-sales process representing the Professional Services organization developing ROI analysis, value mapping and account plans
• Work closely with Solution Engineers, Account Executives, and partners to develop comprehensive solution proposals and Statements of Work for customers and execute structured close plans to win opportunities
• Collaborate with customers to develop deployment roadmaps that deliver recognizable value, understand their needs, and act as their voice to internal departments
• Support customer business reviews aimed at gaining insights into the customer’s operational health and identifying areas for opportunity, enhancements, and greater user adoption
• Develop and implement strategic initiatives to foster strong relationships with clients, ensuring their successful adoption and utilization of our enterprise software solutions. This involves proactive engagement, personalized support, and continuous feedback mechanisms to understand and address client needs effectively
• Advocate for customer solutions and requirements, understanding their configuration and how best to integrate enhancements and upgrades
• Manage the customer journey post-implementation, including subscription renewals, upselling value-added services, and supporting customer upgrade assessments
• Partner with the Sales Team to conduct quarterly planning sessions and plan for success
• Focus on senior business management challenges and strategies, providing advice and counsel to client IT and business executives
• Demonstrate breadth and depth of knowledge to position and map the company's capabilities that align with client business objectives and initiatives
• Leverage existing engagements to generate new business opportunities, resulting in ongoing profitable revenue growth for the company
• Actively engage the Executive Sponsor and other senior company executives to build strategic relationships with customers, ensuring long-term business opportunities
• Research industry-leading trends in Customer Experience and Customer Success to inform how the company can continue to grow and improve brand advocacy
• Work cross-functionally within the company to successfully implement organization-wide initiatives aimed at enhancing and maximizing the customer experience

Preferred Qualifications

• Master’s degree in Business Administration, Operations or Engineering
• Experience working in a software company or technology consulting firm
• Knowledge of CRM systems and other enterprise software solutions

Benefits

• Competitive salary
• Yearly Performance Bonuses
• Referral Bonuses
• Comprehensive Medical/Dental/Vision Plans
• Company Paid LTD/STD
• Company Paid Life Insurance
• HSA/FSA
• Unlimited Vacation
• 40 hours of sick time per year
• Paid Holidays (10 per year)
• WFH Equipment Stipend
• Internet/WIFI stipend
• 401K - company match
• Educational Assistance Program
• Wellness Program
• Remote Work
• Flexible hours