Client Relations Coordinator

Summary

Join LVH, a premier home chartering service, as a Client Relations Coordinator! You will provide direct support to the Client Relations Management team, managing client communication, maintaining client profiles, qualifying leads, and assisting with deal closing. This role requires strong communication skills, CRM experience, and a Bachelor's degree. You will work with high-net-worth clients and contribute to marketing initiatives. LVH offers a competitive salary, biannual bonuses, generous paid time off, and comprehensive benefits.

Requirements

• 3+ years of focus experience with hotel, travel, concierge & executive support
• Bachelor's degree is a minimum educational requirement
• Exceptional verbal and written English communication skills
• Strong experience with CRM, Google Suite, and other organizational tools
• Multi-tasking capabilities and working effectively under deadlines
• Knowledge of customer service principles and best practices
• Focuses and works together with team members in accomplishing work objectives
• Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
• Sets high standards of performance for self-assuming responsibility and accountability

Responsibilities

• Manage all aspects of initial communication with Clients across various channels
• Maintain comprehensive Client Profiles
• Qualify leads by performing an initial assessment of the client’s background and request
• Assign favorable and high-value leads to Client Relations Directors
• Assist the Client Relations team in all stages of the deal-closing process
• Maintain the accuracy of data in our CRM system
• Trace lead sources to support future marketing initiatives
• Perform other tasks assigned by the Client Relations Director - Operations
• Create simple proposals based on the instructions
• Post created proposal for OPR Team Lead and Director approval

Preferred Qualifications

Experience with luxury or high-net-worth clients is preferred but not required

Benefits

• Competitive base salary commensurate with experience
• Biannual Bonus
• 20 Days of Paid Time Off
• 5 Days of Paid Sick Leave
• 6 Days of Paid Holidays
• Work Equipment Stipend
• Private Health Insurance
• Maternity Leave Bonus