Client Support Coordinator

Summary

Join Octave's Operations Support Team as a Client Support Coordinator, acting as the primary point of contact for clients. Manage client communications, provide education on Octave services, and coordinate medical records. Ensure timely and accurate record-keeping while maintaining legal compliance. Demonstrate care and competence in every interaction. This role requires strong communication and organizational skills, experience in customer service, and the ability to handle multiple tasks efficiently. The position offers competitive pay and benefits, including paid time off and parental leave.

Responsibilities

• Manage client communications across various platforms in a timely, warm and efficient manner
• Be a go-to resource for client education about Octave services
• Responsible for the coordination, communication, and tracking of medical records requests
• Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues

Preferred Qualifications

• Minimum 1 year experience in a high touch customer service role
• Experience with Medicare Advantage plans is a plus
• Experience with medical records and requests is a plus
• Strong attention to detail in a fast-paced environment
• Excellent written and verbal communication skills
• Comply with HIPAA, Federal and State Laws for Medical Records Requests
• High comfort level multitasking between software systems
• Maintaining records management policies and procedures

Benefits

• Company sponsored life insurance
• Disability and AD&D plans
• Voluntary benefits such as 401k retirement
• Medical
• Dental
• Vision
• FSA
• HSA
• Dependent care and commuter/parking options
• Octave offers generous Paid Time Off as well as paid parental leave benefits