Client Service Lead

Summary

Join Next Matter's Launch Team in Canada as a Client Service Lead! You will be responsible for managing the entire client lifecycle, from deal closure to ongoing success, for your assigned accounts. This role involves leading the implementation of the company's No-Code Workflow Automation Platform for a top global account. You will also participate in pre-sales activities, provide after-sales support, conduct business reviews, and collaborate with the product team. The ideal candidate is a self-driven senior project manager with strong technical acumen and communication skills. Next Matter offers a remote-first work environment with various benefits, including a competitive salary, bonus, equity options, a home office stipend, equipment allowance, and a learning budget.

Requirements

• Experience in operations, digitization, and process management (financial services and retail experience is a plus, but not required)
• A self-driven, senior project manager, ideally with experience from a top management consulting firm
• Strong technical acumen (understanding of tech stacks, system architecture, APIs, and low-code platforms)
• Data-driven with strong and concise communication skills for meetings and presentations
• Full professional fluency in English

Responsibilities

• Participate in deal teams at advanced stages to create custom proposals, including power demos
• Provide professional services to signed clients, ranging from low-touch hourly support to multi-month implementation projects and complex Proof of Concepts (POCs)
• Conduct quarterly or annual business reviews with key accounts to identify business opportunities
• Attend regional partner events, trade shows, or client meetings as needed
• Collaborate closely with the Product team to identify roadmap opportunities
• Hire and manage a small team of 1-2 Solution Engineers

Preferred Qualifications

• German proficiency
• Entrepreneurial or startup experience in B2B SaaS

Benefits

• The once-in-a-lifetime opportunity to build a global tech company, the right way, in a well-funded setting with an experienced, tech-driven team and a validated product and business model
• The opportunity to work remotely, with a high degree of independence and flexibility in working hours
• A state-of-the-art remote office setup. We’ll set you up with an Apple MacBook or a Lenovo machine along with the software you need
• A 1,000 EUR one-time home office stipend for setting up your remote workplace, as well as a 250 EUR equipment allowance per year to keep your equipment up to date
• A learning budget of 1,000 EUR per year to support your personal and professional development
• A competitive, top-of-market salary, bonus, and equity options