Team Lead, Client Services

Summary

Join Omada Health's Client Services team as a Team Lead, ensuring seamless post-sales onboarding. Lead and mentor a team, driving operational excellence and managing client relationships. You will manage projects, improve workflows, and resolve escalations. The role requires strong leadership, customer-centricity, and operational understanding. Omada offers a remote-first culture with flexible time off and generous benefits. The ideal candidate is an innovative thinker with proven success in managing client relationships and operational workflows.

Requirements

• High business acumen and operational understanding of business functions
• Time management skills to handle a wide array of priorities and timelines while maintaining sharp attention to detail
• Skilled in proactively finding opportunities for process improvement, identifying complex issues and evaluating potential solutions
• Self-motivated and flexible in order to adapt to changing priorities in a fast-paced environment
• Passionate in motivating others and fostering a collaborative and positive team culture

Responsibilities

• Lead daily check-ins to manage queue, maintain SLAs and assist team with prioritization
• Recognize and investigate trends, KPIs, knowledge gaps, missed SLAs, and other opportunities for improvement
• Host monthly retro meetings, gathering examples from monthly QA of tickets, and coordinating documentation updates
• Manage projects, often collaborating cross-functionally, to streamline workflows, resolve escalations, enhance overall operational efficiency, and drive impactful long-term solutions
• Lead, motivate, and mentor a team of direct and indirect reports to ensure high performance, engagement, and career development
• Foster a healthy, motivating, and collaborative team culture
• Support the Client Services Manager in conducting regular performance reviews, set clear goals, and provide constructive feedback to team members
• Build and maintain strong relationships with key cross-functional partners to understand their needs, expectations, and challenges

Benefits

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions