Denmark in USA is hiring a
Client Service Specialist

Summary

Join BambooHR as a Client Service Specialist and help clients navigate hiring, performance management, compliance, and more while gaining valuable experience. As a remote position, you'll work from home with a dedicated workspace and high-speed internet. You'll provide world-class customer service via phone, email, and chat communications with clients, uphold the company's brand, and develop an understanding of BambooHR products to quickly navigate client issues.

Requirements

• Open to in-office training during your training/ramping period (which takes approx. 60 days, dependent on performance), before choosing between in-office or remote work
• Remote work setup has a dedicated workspace, free from distraction with high-speed, reliable internet
• At least 1-2 years of prior relevant customer service or technical troubleshooting experience
• Excellent interpersonal communication with clients and co-workers
• Passion for customer care and ability to champion high levels of client satisfaction
• Strong attention to detail and the ability to work in a fast-paced environment
• Ability to break down complex problems and explain them in a clear and simple way
• Articulate and concise in both written (type 40+ words per minute) and oral English communication
• Strong resiliency and the ability to work past difficult situations

Responsibilities

• Provide world class customer service via phone, email, and chat communications with clients
• Uphold and contribute to a brand of setting people free to do great work
• Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues
• Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant tracking systems
• Quickly think on your feet to work through complex questions and come up with creative solutions
• Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
• Keep up to date on new features and products to maximize value for clients

Benefits

• 4 weeks paid time off
• 11 paid holidays
• Health benefits (medical with HSA and FSA options, dental, and vision)
• 401(k) with a generous company match
• Access to a personal financial planner
• Legal and life insurance