Berkshire Hathaway Homestate Companies is hiring a
Client Services Account Manager, Remote - United States
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Client Services Account Manager closed
🏢 Berkshire Hathaway Homestate Companies
💵 $72k-$90k
📍United States
Summary
The job is for a Client Services Account Manager at Berkshire Hathaway Homestate Companies, Workers Compensation Division. The role involves managing a book of business, handling customer service issues, conducting onboarding and review meetings, and maintaining documentation in company databases.
Requirements
- Bachelor's degree from a four-year college or university required
- Minimum of two years of California Workers’ Compensation claims handling or claims customer service experience required; must have experience participating in claims reviews and communicating and collaborating with internal and external customers
- Proficiency with Microsoft Office Suite (including intermediate Excel ability) and be proficient on applicable company databases/systems and vendor software programs
- Strong communicator with excellent presentation, interpersonal and conflict resolution skills required
Responsibilities
- Resolves customer service issues, timely addresses inquiries for all policies, acts as liaisons with all internal departments, troubleshoots effectively, consistently follows up with all parties for resolution; utilizes monitoring tools to ensure continued compliance
- Coordinates and conducts on-boarding meetings with assigned new policy holders and brokers; conducts prospect calls and meetings
- Conducts quarterly claims reviews with policy holders and brokers for each assigned account
- Completes mock claims reviews with new claims professionals
- Coordinates and conducts pre-renewal meetings with assigned policy holders and brokers
- Uses company computer systems and databases proficiently; establishes and maintains a diary system to manage account assignments
- Collaborates with the Director of Client Services, team members and leadership to develop and implement effective service practices; collaborates and fosters a positive working relationship with other departments and teams
- Actively participates in classroom and on-the-job training and is able to demonstrate mastery of the subject material
Preferred Qualifications
One or More Preferred: Workers Compensation Claims Administration (WCCA), and/or California Workers' Compensation Claims Professional (WCCP), and/or Claims Practitioner in Workers' Compensation ((CPWC-IND), and/or Self-Insured (SIP), and/or Associate in Risk Management (ARM), and/or Chartered Property Casualty Underwriter (CPCU)
Benefits
- Paid Time Off
- Paid Holidays
- Retirements Savings Match
- Group Health Insurance (Medical, Dental, and Vision)
- Life and AD&D Insurance
- Long Term Disability Insurance
- Accident and Critical Illness Insurance
- Flexible Savings Accounts
- Paid Community Volunteer Day
- Employee Assistance Program
- Tuition Reimbursement Program
- Employee Referral Program
- Diversity, Equity and Inclusion Program
- Work From Home Program (up to 2 days per week)
- Modern Office Setting
- Free On-Site Fitness Facility
- Free On-Site Garage Parking
This job is filled or no longer available
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