Berkshire Hathaway Homestate Companies is hiring a
Client Services Account Manager, Remote - United States

Summary

The job is for a Client Services Account Manager at Berkshire Hathaway Homestate Companies, Workers Compensation Division. The role involves managing a book of business, handling customer service issues, conducting onboarding and review meetings, and maintaining documentation in company databases.

Requirements

• Bachelor's degree from a four-year college or university required
• Minimum of two years of California Workers’ Compensation claims handling or claims customer service experience required; must have experience participating in claims reviews and communicating and collaborating with internal and external customers
• Proficiency with Microsoft Office Suite (including intermediate Excel ability) and be proficient on applicable company databases/systems and vendor software programs
• Strong communicator with excellent presentation, interpersonal and conflict resolution skills required

Responsibilities

• Resolves customer service issues, timely addresses inquiries for all policies, acts as liaisons with all internal departments, troubleshoots effectively, consistently follows up with all parties for resolution; utilizes monitoring tools to ensure continued compliance
• Coordinates and conducts on-boarding meetings with assigned new policy holders and brokers; conducts prospect calls and meetings
• Conducts quarterly claims reviews with policy holders and brokers for each assigned account
• Completes mock claims reviews with new claims professionals
• Coordinates and conducts pre-renewal meetings with assigned policy holders and brokers
• Uses company computer systems and databases proficiently; establishes and maintains a diary system to manage account assignments
• Collaborates with the Director of Client Services, team members and leadership to develop and implement effective service practices; collaborates and fosters a positive working relationship with other departments and teams
• Actively participates in classroom and on-the-job training and is able to demonstrate mastery of the subject material

Preferred Qualifications

One or More Preferred: Workers Compensation Claims Administration (WCCA), and/or California Workers' Compensation Claims Professional (WCCP), and/or Claims Practitioner in Workers' Compensation ((CPWC-IND), and/or Self-Insured (SIP), and/or Associate in Risk Management (ARM), and/or Chartered Property Casualty Underwriter (CPCU)

Benefits

• Paid Time Off
• Paid Holidays
• Retirements Savings Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program
• Work From Home Program (up to 2 days per week)
• Modern Office Setting
• Free On-Site Fitness Facility
• Free On-Site Garage Parking