Client Solutions Specialist

Summary

Join C.A. Fortune as a Client Solutions Specialist and provide support to both client and internal sales teams. This integral role involves data entry into a proprietary trade management system, investigating and resolving deduction issues, and supporting daily client business needs. You will create documents such as one-pagers, new item forms, promotional forms, and promotional calendars. The position is fully remote, with the option of working in the Chicago office 2-3 days a week if local. The ideal candidate possesses strong attention to detail, excellent problem-solving skills, and a collaborative mindset. C.A. Fortune prioritizes a healthy work-life balance and offers a supportive, inclusive work environment.

Requirements

• Must have CPG experience
• Excellent computer skills with Microsoft Excel and Word proficiency
• Excellent problem-solving, organizational, and multi-tasking skills
• At least 2-5 years in a support administrative role
• Strong attention to detail
• Must be resourceful and be willing to search to find the information
• Excellent verbal, written, and phone skills
• Willing to work in a team or independently

Responsibilities

• Supports Sales Development and Engagement team members on client initiatives and daily business management
• Enter and maintain customer promotions into Client’s proprietary trade management system
• Match incoming customer deductions to the correct promotion in the system
• Work closely with Client and C.A. Fortune teams to ensure that products and pricing are correct in trade management system
• Assist in investigating and resolving deductions issues
• Assist client and C.A. Fortune team with sales and trade spend reporting, if requested

Preferred Qualifications

You have previous experience with trade management systems

Benefits

• 16 days of PTO
• 11 paid company holidays per year
• 2 paid volunteer days per year
• Bonus eligible
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day thru Labor Day)
• Work from home flexibility