Client Strategist

Summary

Join Ceros as a Client Strategist and partner with Customer Success Managers (CSMs) and clients to accelerate time-to-value and drive product adoption. Lead strategy sessions and workshops focused on content planning and platform adoption. Partner with CSMs to enhance usage and retention. Contribute to onboarding engagements and help clients progress on the Customer Impact Model. Translate learnings into repeatable assets and identify opportunities to improve the strategic approach. This remote-first role requires 3-5+ years of experience in digital strategy, marketing, design, or consulting within a SaaS or creative technology company. Strong facilitation, presentation, and communication skills are essential, along with the ability to translate business goals into actionable content strategies. Travel may be required (up to 30%). The role offers a competitive salary ($85,000-$95,000), benefits, and the opportunity to make a significant impact.

Requirements

• 3-5+ years of experience in digital strategy, marketing strategy, design or consulting roles at a SaaS or creative technology company
• Strong facilitation and presentation skills (both virtual and in-person)
• Ability to translate abstract business goals into actionable content strategies
• Comfort navigating ambiguity and developing repeatable frameworks from custom work
• Experience collaborating cross-functionally with CS, Product, and Marketing teams
• Creative, strategic thinker with a bias for action
• Strong written and verbal communication skills
• Strong understanding of UX/UI principles and has the ability to guide design conversations with confidence

Responsibilities

• Lead strategy sessions and workshops (virtual and in-person) focused on content planning, client onboarding momentum, and driving higher platform adoption and customer retention
• Partner with CSMs to accelerate early adoption, deepen usage, and drive retention
• Contribute to onboarding engagements like Kickoff Calls and roadmap alignment discussions
• Help clients make progress on the Customer Impact Model (Full Funnel approach, Process, Form and Function frameworks, etc.)
• Translate learnings from client work into repeatable onboarding assets, toolkits, and success plays
• Identify opportunities to improve our strategic approach across client segments, collaborating closely with CSMs, Support, and Educate teams

Benefits

• Stock options
• Premium health insurance*
• 401K matching*
• Paid parental leave: 16 weeks for primary caregivers, 4 weeks for secondary caregivers
• Flexible vacation days
• Paid Sick days
• Stipend for your home office setup
• Excellent gear (Macbook Air, external monitor, etc.)
• Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another
• Unlimited access to co-working spaces around the globe