Scalable is hiring a
Client Success Associate

Summary

The job is for a Client Success Associate in the Customer Service team at Scalable Capital, a digital investment platform. The role involves handling customer inquiries about the app and account service via phone, email, and chat. The position is initially contracted for two years and offers attractive compensation, 30 paid vacation days, flexible working hours, on-site training, individual budget for further education, free Prime+ Broker membership, and modern hardware and tools.

Requirements

• Has experience in customer service - we also welcome quereinsteiger:innen (cross-industry applicants)
• Customer orientation and teamwork skills are essential
• Communicates positively and thinks solution-oriented
• Has very good German (C1) and good English (B2) language skills in both written and spoken forms

Responsibilities

• Answers customer inquiries about the app or account service via phone, email, and chat
• Handles customer inquiries independently and finds solutions to their satisfaction. Collaborates with other departments when necessary or escalates inquiries to 2nd-Level Support
• Identifies areas for improvement and proactively supports the continuous improvement of our service
• Enjoys learning about new topics and further educating oneself on our products

Benefits

• Attractive compensation package
• 30 paid vacation days
• Shift schedule with working hours between 8-20h, Monday to Friday
• On-site training before starting the job in one of our offices in Munich or Berlin
• Individual budget for further education
• Free Prime+ Broker membership
• Modern hardware and tools provided for productive work
• Flexibility to work from home or in our modern offices in Berlin or Munich