Client Success Associate

Summary

The job description is for a full-time Client Success Associate position at Maple, a fast-growing health tech company offering virtual care services. The role involves delivering a best-in-class client experience and focusing on strong client engagement, satisfaction, retention, and overall program performance.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field
• Minimum of 3 years of working experience in client-facing/account management roles, ideally in a B2B environment

Responsibilities

Deliver a best-in-class Client experience, focusing on strong Client engagement, satisfaction, retention, and overall program performance

Benefits

• Health and dental benefits
• Insurance (life insurance, critical illness and disability insurance)
• Dedicated Health Spending Account
• Dedicated Wellness Budget
• Maple Coverage (unlimited access to Maple for primary care, and a package of therapy consultations)
• Paid Health Days (10 days for health-related reasons or healthcare appointments)
• Professional Development Budget
• Pregnancy and Parental Leave (Supplemental Unemployment Benefit based on eligibility)