BELAY is hiring a
Client Success Consultant

Summary

The job is for a full-time Client Success Consultant (CSC) at BELAY, a growing virtual staffing solutions company based in Atlanta, GA. The role involves developing trusted advisor relationships with clients and contractors to ensure successful delivery of services and identify upsell opportunities.

Requirements

• The Client Success Consultant must demonstrate responsiveness & professionalism in a way that earns instant credibility and respect
• Extensive experience and judgment to plan and accomplish goals, while performing a variety of tasks is required
• Driven, relational, and intuitive people with client-facing experience and understanding will thrive in this role
• BA/BS degree or equivalent work experience
• Must be driven self-starter, a positive thinker, loyal and trustworthy
• Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-orientation are essential for this role
• Command presence with strong verbal and written communication skills
• Team player who is willing and able to “roll-up the shirt sleeves” to get a project done when needed
• A high degree of autonomy with the capability of working remotely
• Must be comfortable with video and phone calls as the main forms of communication for optimal rapport and connection

Responsibilities

• Represent BELAY in a positive and professional manner
• Exemplify the company’s Core Values and Mission Statement to live out BELAY’s culture each day
• Collaborate with teammates while maintaining a positive and professional attitude; fostering teamwork
• Liaise between clients, contractors and internal teams to ensure the timely and successful delivery of services according to the client needs
• Communicate, present and influence credibly and effectively at all levels of an organization, including executive and C-level
• Understand the client’s business objectives, challenges and priorities in order to provide strategic guidance and support
• Cast vision for what the Client/Contractor relationship could be long term by consistently adding value to the client by understanding needs and expectations
• Growth mindset. Invest time, trust, and care in order to strategically enhance and grow the client’s business by upselling additional solutions offered by BELAY
• Consult for best practices, tips, and efficiency recommendations for the most effective and productive virtual engagements. Leading leaders
• Develop action plans with clients and contractors, follow up on implementation and progress, ensuring an exceptional experience
• Stay current in job knowledge by participating in educational opportunities, reading, maintaining personal networks and participating in professional organizations
• Collaborate with all necessary individuals regarding contract changes and terminations
• Manage crisis situations through problem solving and strong emotional intelligence
• Be proficient and timely in using a cloud-based CRM and update daily activity, reporting, and deal status in real time
• Set schedules and manage time effectively and efficiently
• Be tech-savvy and proficient in the tools necessary to integrate into BELAY’s remote workplace culture
• Intentionally and thoughtfully match contractors with clients for a successful, long-term relationship
• Ensure documentation and communication are current, detailed and accurate (GSuite, CRM, etc.)
• Provide insight and recommendations to strategically enhance the overall experience by collaborating with leadership and teams across the organization
• Conduct routine account reviews with Client Relations Manager to proactively identify sales opportunities and areas of improvement and growth

Benefits

• Work at home opportunity
• BELAY Corporate, as a virtual company, offers you the ability to work from home full-time
• This role is a full-time exempt, W-2 role with our company