SMG - Service Management Group is hiring a
Client Success Consultant

Summary

Join SMG as a Client Success Consultant and be the main contact for some of the biggest restaurant, retail, and service brands in the world. Coordinate and manage their experience management programs, ensure projects are executed smoothly, and establish SMG as a true business partner. Work in a fulfilling, exciting workplace environment with ample opportunities to learn and grow, fully remote, unlimited PTO, and a diverse, experienced team.

Requirements

• Bachelor’s degree
• At least 2+ years of experience working on multiple projects at once
• Experience in customer facing roles with a proven track record of delivering success in client success or a related field (account management, consultancy etc.)

Responsibilities

• Coordinate and manage client experience management programs
• Ensure projects are executed smoothly
• Establish SMG as a true business partner

Preferred Qualifications

Experience and understanding of the customer experience space and voice of the customer programs within restaurant, retail and services categories are hugely beneficial

Benefits

• Work hard, have fun environment
• Ample opportunities to learn and grow
• Fully Remote
• Unlimited PTO
• Diverse, experienced, friendly team