Remote Client Success Manager

Summary

The job description is for a Client Success Manager position at FiscalNote. The role involves managing a portfolio of accounts, delivering on-site and webinar trainings, leveraging ChurnZero to proactively focus on customers, analyzing clients' current usage of products, building and maintaining strong relationships with clients, understanding their challenges and pain points, and translating how FiscalNote's tools can help solve those. The ideal candidate should have 2+ years of experience in delivering consultative trainings for a SaaS product, superior presentation skills, experience conducting effective consultative conversations, ability to manage multiple client relationships, strong written and verbal communication skills, ability to work independently while embracing a close knit team environment, proven success with troubleshooting and problem solving (preferred), experience with technical implementation of software (preferred), familiarity with Salesforce or equivalent CRM tool (preferred), and knowledge of the legislative and policy arena (preferred).

Requirements

• 2+ years experience and proven success in delivering consultative trainings for a SaaS product
• Superior presentation skills
• Experience conducting effective consultative conversations
• Demonstrated ability to manage multiple client relationships across a number of different product combinations
• Strong written and verbal communication skills
• Ability to work independently while embracing a close knit team environment

Responsibilities

• Manage a portfolio of accounts, ensuring their training and account configuration needs are met and lead to product adoption and renewal
• Demonstrate mastery in all products within the Public Policy/Issues Management and Advocacy lines of business (currently 5 core products)
• Deliver on-site (as applicable) and webinar training for our full product suite across all clients
• Leverage ChurnZero to proactively focus on customers to reduce risk and drive product adoption and usage
• Analyze clients’ current usage of products and suggest 'best practices' that increase customer efficiency and effectiveness
• Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction

Preferred Qualifications

• Proven success with troubleshooting and problem solving
• Experience with technical implementation of software
• Familiarity with Salesforce or equivalent CRM tool
• Knowledge of the legislative and policy arena

Benefits

• Competitive salaries
• Retirement accounts
• Equity packages
• Comprehensive benefits packages that align with regional requirements