Rightway is hiring a
Client Success Manager
Rightway
π΅ ~$72k-$94k
πRemote - Worldwide
Please let Rightway know you found this job on JobsCollider. Thanks! π
Summary
Join Rightway as a Client Success Manager to own a diverse portfolio of accounts, liaise with key client stakeholders, deliver value and satisfaction to clients, and bring the 'voice of the client' into internal collaborations.
Requirements
- Bachelor's degree in Business Administration or related field
- 5+ years of experience in a Client Success, Account Management, or similar role
Responsibilities
- Responsible for the overall relationship for clients within a diverse portfolio of accounts
- Develop insightful advisory relationships and maintain regular contact with clients and their stakeholders
- Serve as the initial point of contact for day-to-day client-related inquiries from both external stakeholders and internal teams
- Partner with the implementation team to ensure a seamless transition from implementation to client management post launch
- Demonstrate a deep understanding of Rightway products and services and participates in client webinars, trainings, on-site events and other forums designed to educate employees on Rightwayβs navigation solution
- Identify trends and generate insights to formulate innovative solutions aimed at driving value, resolving issues and implementing preventive measures
- Make data driven decisions that support strategic account planning, working with internal and external stakeholders to identify and structure account growth opportunities
- Track account progress against industry best-practice KPIs and metrics, achieving exceptional levels of retention, referenceability, and expansion
- Bring the voice of the client into internal collaborations
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Please let Rightway know you found this job on JobsCollider. Thanks! π