Rightway is hiring a
Client Success Manager

Summary

Join Rightway as a Client Success Manager to own a diverse portfolio of accounts, liaise with key client stakeholders, deliver value and satisfaction to clients, and bring the 'voice of the client' into internal collaborations.

Requirements

• Bachelor's degree in Business Administration or related field
• 5+ years of experience in a Client Success role or similar position

Responsibilities

• Responsible for the overall relationship for clients within a diverse portfolio of accounts
• Develop insightful advisory relationships and maintain regular contact with clients and their stakeholders
• Serve as the initial point of contact for day-to-day client-related inquiries from both external stakeholders and internal teams
• Partner with the implementation team to ensure a seamless transition from implementation to client management post launch
• Demonstrate a deep understanding of Rightway products and services and participates in client webinars, trainings, on-site events and other forums designed to educate employees on Rightway’s navigation solution
• Identify trends and generate insights to formulate innovative solutions aimed at driving value, resolving issues and implementing preventive measures
• Make data driven decisions that support strategic account planning, working with internal and external stakeholders to identify and structure account growth opportunities
• Track account progress against industry best-practice KPIs and metrics, achieving exceptional levels of retention, referenceability, and expansion
• Bring the voice of the client into meaningful, tactical dialogue with internal teams