360Learning is hiring a
Client Success Partner, Remote - France

Summary

The job is for a Client Success Partner at 360Learning, responsible for partnering with clients to achieve their business and digital training strategy through the 360Learning platform. The role involves managing customer relationships, auditing and analyzing platform usage, defining learning & development roadmaps, and ensuring contract renewals.

Requirements

• At least 3 years of experience in a Customer Success role
• Previous experience of working in the SaaS industry
• Knowledge of customer success KPIs

Responsibilities

• Partner with clients to achieve their business and digital training strategy through the 360Learning platform
• Manage customer relationships
• Audit and analyze platform usage to identify opportunities
• Define the Learning & Development roadmap & strategy with your client, and identify new use cases to deploy on the platform
• Ensure the renewal of contracts by helping our customers achieve their desired outcomes

Preferred Qualifications

• Previous experience of working in Learning & Development or in the Training Organizations sector is a great plus, but not a prerequisite
• A keen interest for education and e-learning in particular

Benefits

• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey
• Interview Process: Phone Screen with our Talent Acquisition Manager, Discovery Meeting with a Client Success Partner from the team, Case Study with our Client Success Partner Training Organisations Coach and our Head of Client Success (Mid Market), Clarification Meeting with our Client Success Operations, Culture Fit Meeting with our Director of Client Success, Offer!