Client Support Specialist

Summary

Join Experian as a Client Support Specialist and contribute to the success of our Preferred clients and prospects. This role involves performing support and sales activities to develop new business and strengthen existing relationships. You will work with the Preferred sales team on non-revenue-generating activities, developing knowledge of client environments to identify opportunities for Experian products and services. The position requires strong communication, problem-solving, and organizational skills, along with experience in customer service and account management. Experian offers a comprehensive benefits package, including medical, life, and dental insurance, paid time off, and a flexible work arrangement.

Requirements

• Bachelor's degree or equivalent experience
• Minimum 3+ years of Customer Service
• Some type of account management or equal experience
• Knowledge of consumer credit reporting marketplace
• Comfortable operating within a teamed selling approach with energy
• Willingness to volunteer for activities as member of a teamed account selling approach
• Working knowledge of Salesforce.com CRM system
• Work experience partnering with different company members to achieve client needs
• Work experience outside of the confines of traditional work day and work week is required
• English speaking, excellent communication skills, problem solving, critical thinking, and very organized

Responsibilities

• Perform support and sales activities for Experian's Preferred clients and prospects to develop new business relationships and strengthen the value of existing client relationships
• Work with the Preferred sales team on all non-revenue generating activities
• Develop knowledge of client environment and processes to identify existing and potential applications for Experian products and services
• Coordinate communication with clients to implement product or service changes regarding security, membership, and legal
• Hold meetings with clients / prospects using the telephone together with web-based tools
• Identify product-cross sell and up-sell opportunities and either takes the lead or refers them to sales personnel
• Research and identify sales and service opportunities for potential clients within assigned production center/ departments or specific accounts across all solution suites
• Provide customer intelligence to sales and marketing functions to position our offerings
• Provide product training to users to ensure client use of Experian services
• Communicate client account maintenance needs and requests to team members
• Maintain contact with product and service users to enhance client relationships
• Manage batch programs
• Assist with DaaS implementation
• Consult with Programs/Process/Compliance
• Cross-sell/upsell transmission/file maintenance
• Submit invoice credits and manual debits
• Manage yearly client audits
• Subcode setup
• Training clients on Experian tools
• Volume/revenue reports
• Pricing maintenance and custom reports

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program