Celonis is hiring a
Client Value Partner

Summary

The job is for a Client Value Partner (CVP) at Celonis, a global leader in Process Mining technology. The CVP will lead data-driven business transformation with strategic customers and drive value for select customers. The role requires 15 years of relevant experience and strong communication skills.

Requirements

• Minimum 15 years of relevant customer success, strategy consulting, or related experience in Industry required; MBA strongly preferred
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Extensive experience in achieving business objectives through the deployment of software solutions
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills and ability to translate Celonis use cases into customer business landscape
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
• Be willing to travel to meet with customer stakeholder needs (25-50%)

Responsibilities

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance
• Responsible for the end-to-end customer value journey (landing, expanding, adoption and renewing)
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets
• Organize and lead customer advisory boards to address industry-specific challenges and innovations
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback
• Drive customer presence and sponsorship at key Celonis and industry events
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team

Benefits

• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
• Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future