Remote Client Partner

Summary

The job is for a Client Partner at Massive Rocket, a fast-moving, remote agency with international presence. The role involves driving revenue growth, leading new business, and managing existing accounts while demonstrating industry expertise in Customer Engagement Strategy, CRM platform migration, Data Architecture, and Martech.

Requirements

• 10+ years experience in a client facing role
• Technical Engineering or Technical Marketing Background
• Experience and expertise in at least 4 of the following areas: Consulting / Business Analyst, Customer Engagement/Customer Experience Strategy, CRM, MarTech - CDP, CEP, Marketing Cloud, Customer Data Management, Data Architecture/ Data Warehouse, Data Analytics/ Measurement/Reporting
• Experience managing multiple complex projects

Responsibilities

• Driving Revenue Growth & Success on existing clients
• Leading New Business
• End-to-end responsibility for the success and growth of the engagement and account starting from initial meetings and proposal creation to account delivery and growth
• Developing growth roadmap and managing end to end commercial retention, renewal and expansion of all client accounts
• Establishing and maintaining the client relationship standard of excellence for the agency
• Managing senior client expectations, increasing client satisfaction and engagement
• Ensuring all projects are delivered as per client scope and budgets; proactively managing client expectations in case of delays and flagging risks and mitigations periodically
• Acting as a point of escalation to address client feedback and propose appropriate solutions
• Working with the delivery team to ensure projects are appropriately staffed and profitable
• Coaching and supporting the team to continuously improve the quality of the strategy and delivery on the client’s business, adding value at every touchpoint
• Managing tracking and reporting of performance to uphold team accountability and promote quality of service

Benefits

• Fast-moving environment – you will never stop learning and growing
• Supportive and positive work culture with an emphasis on our values
• International presence – work with team members in Europe, the US, and around the globe
• 100% remote forever
• Flexible Vacation Policy
• Career progression paths and opportunities for promotion/advancement
• Organised team events and outings