Clinical Operations Analyst

Summary

Join Hazel Health, a leading virtual provider of school-based healthcare, as a Clinical Operations Analyst. This remote role is crucial in scaling our rapidly growing company, ensuring smooth and efficient delivery of mental health services. You will bridge clinical practice, technology, and operations, creating seamless experiences for students and providers. Monitor key metrics, design reports, and recommend process improvements to enhance service delivery and resource allocation. Collaborate with various teams, including senior leadership, on clinical operations metrics and KPIs. Contribute to internal guidelines and policies related to student mental health and telehealth. Hazel Health offers competitive compensation, benefits, and a chance to make a significant impact.

Requirements

• 4+ years experience in analytics, forecasting and model build out
• Experience with SQL
• Well versed in multiple platforms and BI tools
• Excellent analytical, diagnostic and problem-solving skills
• Proficiency to develop systems’ reports, queries and forecasting models

Responsibilities

• Monitor and analyze trends across our most important metrics and determine changes to be made at the therapist, supervisor, and state level
• Independently design & prepare regular reports on key performance indicators to inform decision-making at both operational and strategic levels
• Identify, recommend, and potentially lead creative sophisticated process improvements to enhance the efficiency of service delivery, ensuring students have timely access to care
• Help drive efforts to ensure an appropriate balance between demand for services and available resources
• Help build & advise on better workflows for Clinical Supervisors to better assess therapist performance
• Ensure quality of new process roll outs
• Contribute to the development of internal guidelines and policies related to student mental health and telehealth procedures
• Regularly partner with stakeholders across multiple teams, including at senior levels of the organization, on Clinical Operations metrics and KPIs

Benefits

• A 401k match
• Healthcare coverage
• Paid time off
• Stock options
• A broad range of other benefits and perks