Clinical Operations Analyst

Summary

Join Hazel Health, a leading virtual provider of school-based healthcare, as a Senior Clinical Operations Analyst. This remote role is crucial in scaling our rapidly growing company. You will monitor key performance indicators, design reports, and improve processes to ensure efficient service delivery for students and providers. The position requires strong analytical skills, experience with SQL and BI tools, and a collaborative approach. Hazel offers competitive compensation, including a base salary range of $75,000-$90,000, 401k matching, healthcare coverage, paid time off, and other benefits. We are committed to diversity and inclusion and offer a remote work environment.

Requirements

• 4+ years experience in analytics, forecasting and model build out
• Experience with SQL
• Excellent analytical, diagnostic and problem-solving skills
• Proficiency to develop systems’ reports, queries and forecasting models

Responsibilities

• Monitor and analyze trends across our most important metrics and determine changes to be made at the therapist, supervisor, and state level
• Independently design & prepare regular reports on key performance indicators to inform decision-making at both operational and strategic levels
• Identify, recommend, and potentially lead creative sophisticated process improvements to enhance the efficiency of service delivery, ensuring students have timely access to care
• Help drive efforts to ensure an appropriate balance between demand for services and available resources
• Help build & advise on better workflows for Clinical Supervisors to better assess therapist performance
• Ensure quality of new process roll outs
• Contribute to the development of internal guidelines and policies related to student mental health and telehealth procedures
• Regularly partner with stakeholders across multiple teams, including at senior levels of the organization, on Clinical Operations metrics and KPIs

Preferred Qualifications

Well versed in multiple platforms and BI tools

Benefits

• Total compensation for this role is market competitive, with a base salary range of $75,000 - $90,000
• 401k match
• Healthcare coverage
• Paid time off
• A broad range of other benefits and perks
• Remote work