Clinical Operations Manager

Summary

Join Signify Health as a Clinical Operations Manager and oversee the daily operations of a 150-person clinician team conducting in-home and virtual evaluations. This fully remote role (with some travel) requires managing team performance, fostering a positive work environment, partnering with other departments, and ensuring the team meets company goals. You will be responsible for operational metrics, staffing, and clinical performance monitoring. The ideal candidate possesses strong leadership skills, healthcare operations experience, and the ability to make strategic decisions. A bachelor's degree in a relevant field and 5+ years of experience in healthcare operations or management are required, with at least 2 years in a supervisory role.

Requirements

• The ability to quickly make strategic decisions to address operational challenges
• Lead and inspire a large team while fostering a culture of excellence
• Understand operational metrics and strategies to improve them across large teams
• National healthcare delivery model and clinician network management experience
• Management experience leading large teams to success
• Minimum of 5+ years of experience in healthcare operations or management, with at least 2+ years in a supervisory role required

Responsibilities

• Manage the daily operational performance and metrics of a team of clinicians (ex: cancellation rates, Diagnostic & Preventive Services completion rates, In-Home Evaluation (IHE) completions, staffing levels, etc)
• Drive a sense of culture on their teams through 1:1 interactions, team building events, and other culture events
• Partner with recruitment to manage staffing levels across their respective teams
• Partner with capacity management team to troubleshoot capacity concerns with their team
• Partner with clinical coaches to monitor and oversee the clinical performance of the clinicians
• Lead the team’s performance to meet company goals. Coach and delivery disciplinary actions as needed. Other management responsibilities as required
• Communicate operational updates and changes to the clinician team
• Manage team reports, projects, and tasks as requested
• Other duties as assigned

Preferred Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration or Nursing preferred
• Clinical background experience preferred

Benefits

• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Education assistance
• Free development courses
• Paid time off programs
• Paid holidays
• CVS store discount
• Discount programs with participating partners