Clinical Operations Manager

Summary

Join Spring Health as a full-time, remote Manager of Clinical Operations and lead, support, and onboard team leads responsible for our full-time therapists. You will facilitate training and professional development, conduct 1:1s and team meetings, and promote high-quality care by analyzing performance metrics. This role involves monitoring team performance, serving as a thought partner in strategic expansion, collaborating with cross-functional teams, and ensuring compliance. The ideal candidate possesses a Masters-level clinical license, significant clinical experience, and strong leadership and communication skills. Spring Health offers a competitive salary and benefits package.

Requirements

• Must be physically located in the US with full US licensure
• Masters-level clinical license (LCSW, LMFT, LPC, etc) or licensed psychologist firmly required
• Has 2+ years of experience managing clinicians, demonstrating strong leadership in clinical settings
• Brings 5+ years of clinical care experience, with a commitment to high-quality, precise mental healthcare
• Demonstrates strong communication and collaboration skills, fostering clear and effective team interactions
• Excels in establishing processes and creating clear, concise documentation to support clinical and operational workflows
• Possesses a solid foundation in multicultural and ethical standards of practice, ensuring inclusive and compliant care
• Proactive self-starter who thrives in a fast paced, rapidly changing environment

Responsibilities

• Lead, onboard, and support team lead managing full-time therapists, ensuring effective, data-driven care delivery across Spring Health’s nationwide network
• Facilitate training and professional development for team leads, focusing on leadership skills and data interpretation to enhance clinical decision-making
• Conduct 1:1s, case consultations, and team meetings to address challenges and support team leads through data-informed, evidence-based strategies
• Promote high-quality care by analyzing performance metrics to drive member satisfaction and positive clinical outcomes
• Cultivate a collaborative community that empowers team leads and supports their growth within the organization
• Monitor and optimize team performance by tracking workload, productivity, and clinical quality, adjusting strategies based on data trends
• Serve as a thought partner in the strategic expansion of our therapist team, using data to guide growth and decision-making
• Collaborate with cross-functional teams to improve clinical support, services, and programs, leveraging data to drive enhancements
• Ensure compliance with Spring Health policies, maintaining confidentiality and upholding ethical standards

Preferred Qualifications

• Supervisory experience/license is a plus
• Has experience with data analysis, research, or start-up environments, which is an asset vital in this dynamic role
• Experience in providing feedback to enhance clinical tools, testing clinical products, and/or developing educational content or courses to support effective practice
• Familiarity with clinical metrics and assessments (PhQ9, GAD7, AUDIT, etc)

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub , an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes