Radformation is hiring a
Clinical Success Manager

Summary

The job is for a RadMachine-Diagnostic Clinical Success Manager at Radformation who will present software, solve problems with customers, mentor clinics, and develop relationships to improve diagnostic imaging machine QC workflow. The role requires an MS degree in medical physics or a related field and 2 years of diagnostic QC experience.

Requirements

• MS in medical physics, radiological physics, or a related field
• Minimum 2 years experience in diagnostic QC across various imaging equipment including CT, mammography, MRI, general radiography, fluoroscopy, and ultrasound
• Comprehensive knowledge of regulatory and accrediting body rules, guidelines, and standards
• Strong critical thinking skills
• Exceptional presentation skills
• Positive attitude and a passion for excellence in patient care

Responsibilities

• Demo, install, and train clinics on Radformation’s RadMachine diagnostic machine QC software
• Implement RadMachine at clinics by developing QC templates and customizing clinics’ settings
• Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
• Work with the sales team to demonstrate software to prospective customers and provide training to newly installed clinics
• Proactively check in with current customers to hear feedback and share new features
• Host webinars to answer clinics’ questions and highlight features
• Test new versions of the software to aid in development and quality assurance
• Develop training materials to distribute to clinics
• Research new QC guidelines and stay current as updates are released

Preferred Qualifications

• 5 years experience as a diagnostic physicist overseeing QC across multiple modalities from daily to annual
• Experience with python
• Customer service experience
• Board certification in diagnostic medical physics by the American Board of Radiology (ABR) or Canadian College of Physicists in Medicine (MCCPM)

Benefits

• Top-tier medical, dental, vision care for employees and their families
• 401(k) & employer match vest immediately
• Self-managed PTO
• Generous parental leave
• Additional part-time work to help transition back into the swing of things
• Fully remote team with virtual events, yearly retreats and a collaborative work environment