Clinical Support Coordinator

Summary

Join FEFA LLC as a Clinical Support Coordinator (CSC)! In this role, you will ensure quality clinical service by evaluating Compensation and Pension document requests and approving orders. You will determine appropriate Disability Benefit Questionnaires (DBQs) and accurately review claims files, identifying pertinent information for timely DBQ completion. Collaboration with subject matter experts and adherence to production and quality standards are key. The position requires detailed work, maintaining confidentiality, and utilizing automated workflows. This is a work-from-home opportunity with specific attire and environment requirements.

Requirements

• Completion of an accredited Medical Assistant program and current certification (CMA) from an accredited certifying body or Associate's or Bachelor's degree in a related field (e.g., Healthcare Administration, Medical Assisting)
• Minimum 5 yrs experience in healthcare
• Must be able to type 40 WPM
• Knowledge of healthcare documentation to include medical, behavioral, and psychological terminology
• Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills
• Ability to identify lab results and ancillary services
• Ability to interpret medical documentation
• Experience working in an Electronic Medical Record system
• Ability to work Monday - Friday / 9a - 6p CST or Sunday - Thursday 8a-4:30p CST
• Knowledge of healthcare documentation and terminology
• Ability to type 40 WPM
• Knowledge and previous use of: Browsers (Chrome, Edge, etc), Search engines (Google, MSN, Yahoo etc), SharePoint, Common keyboard/computer commands (Copy, Paste, Insert, Differentiation of right vs. left click, Drag and Drop)
• Proficiency with Microsoft Suite (Outlook, OneNote, WORD/Excel, Teams)
• Previous experience with an EMR/HER system
• Experience with a virtual learning platform
• MicroSoft Teams, Zoom, WebEx, Screen sharing, Ability to troubleshoot
• Code of Conduct
• Dress Code: While this is a work from home option we do expect certain standards for attire Business casual please (tops and bottoms are required)
• Dependent care Alternate care is required for dependents Children should not be in the background or the same room
• Distractions Minimize interruptions such as people, pets, personal cell phone
• Professional demeanor and use of company resources
• Adequate office space Closed and locked door are a requirement

Responsibilities

• Conduct accurate and timely review of records
• Evaluate and interpret order requests
• Quality set-up of order request to aid Provider in exam review
• Claims file review and identification of relevant evidence
• Quality claims file bookmarking to aid Provider in exam review
• Request clarification for errors and/or requests not meeting contractual requirements
• Identify trends of new or changing order items
• Participates in projects and team meetings
• Perform detailed work with a high degree of accuracy
• Maintains confidentiality of sensitive information
• Conduct task completion via automated workflow

Preferred Qualifications

• Ability to anticipate potential problems and explore solutions collaboratively
• Demonstrates a coachable mindset and ability to remain focused
• Proficiency in healthcare documentation and terminology
• Excellent written, verbal, and interpersonal communication skills
• Strong multitasking and teamwork skills
• Ability to perform detailed work with a high degree of accuracy
• Knowledge of CPT and ICD coding
• Experience with traumatic brain injuries, neuropsychological testing, or behavioral health
• Home health, Military or hospice care experience
• Technical (basic computer knowledge)

Benefits

• Competitive salary
• Medical benefits
• PTO
• Holiday pay