Cloud Operations and Support Engineer - SRE

Summary

Join Docebo's Cloud Operations and Support team as a Cloud Operations and Support Engineer and help manage the operational health of the Docebo learning platform. Solve critical customer-facing issues by orchestrating the broader response of the Docebo product organization. Diagnose and troubleshoot service incidents and outages, performing urgent code fixes when needed. Maintain and evolve the Docebo multi-tenant infrastructure and build effective working relationships with colleagues, technical staff, and customers. Work with tickets from the internal support team, handling incidents, problems, and system changes. This role requires scheduled work times, including limited weekend shifts, and is based remotely in British Columbia or Alberta, Canada.

Requirements

• Previous experience with infrastructure management and operations
• Good working knowledge of Linux and Docker, and familiar with LAMP stack
• Experience with AWS Cloud services
• Experience with Bash or Python scripting
• Experience with CI/CD tools such as Gitlab CI
• Familiar with application performance monitoring tools like Datadog, New Relic
• Familiar with Docker orchestrators such as Amazon ECS or Kubernetes
• Familiar with Git
• Ability to solve issues with clear methods while knowing when to take intuitive leaps

Responsibilities

• Manage the Docebo Incident and Escalation process
• Monitor metrics and develop ways to improve observability
• Diagnose & troubleshoot service incidents & outages, with the capability to do urgent code fixes when needed on the various application services
• Day by day operations to maintain and evolve the Docebo multi-tenant infrastructure
• Build and maintain effective working relationships with colleagues, technical staff, and customers to identify issues and opportunities
• Work with tickets opened by the internal support team, incidents, problems, and system changes
• Keep your eyes and ears open for ways we can further streamline our development process
• Perform periodic on-call duty, maintaining the availability and performance of the Docebo Platform

Preferred Qualifications

Knowledge of programming languages such as PHP, JavaScript/Typescript, or Go

Benefits

• Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
• Employee Share Purchase Plan
• Career progression/internal mobility opportunities
• Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
• WeWork partnership and “Work from Anywhere” program