Cloud Operations Engineer

Summary

Join NICE, a global leader in software solutions, as a Senior Salesforce Administrator. Manage and enhance the Salesforce.com platform, providing user support and advanced report design. Collaborate with sales, marketing, service, and operations teams. Administer the system, ensuring data integrity and effective reporting. Promote Salesforce adoption through training and documentation. Resolve issues and escalate as needed. Design and implement custom features, evaluate third-party solutions, and stay updated with Salesforce releases. NICE offers a hybrid work model (NICE-FLEX) with 2 days in the office and 3 days remote.

Requirements

• Bachelor's Degree from 4-year accredited College/University, or equivalent experience
• 5+ years' experience, a business analyst and/or service and support role
• 5+ years of experience with operational support using Salesforce.com
• 5+ years of experience in Salesforce.com CRM Application Administration

Responsibilities

• Administer Salesforce system, including user roles, security settings, profiles, workflow rules, and data integrity
• Collaborate with various teams to ensure effective reporting, manage ad hoc requests, and enhance report/dashboard usability
• Oversee dashboards, reports, forms, templates, custom objects, and layouts
• Promote Salesforce adoption through documentation, support, and training for users
• Maintain data quality through regular reporting, analysis, de-duplication, and process improvements
• Provide first-level support for issue resolution and escalation across teams
• Design and implement custom features, evaluate third-party solutions and stay updated with Salesforce release features and special projects

Preferred Qualifications

• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting
• Must be experienced in Microsoft Office applications, including MS Word, Excel and PowerPoint
• Must be detail-oriented and have strong problem-solving and analytical skills
• Excellent verbal and written communication skills are essential
• Able to meet deadlines, communicate delays, clarify ambiguous situations
• Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly
• Salesforce certification is a plus!

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week