Cloud Operations Specialist

Summary

Join Shift Technology's Cloud Operations Team and play a critical role in ensuring the reliability, scalability, and security of our cloud-based infrastructure. As a Cloud Operations Specialist, you will manage support tickets, monitor alerts, manage cloud infrastructure (Azure, AWS, and OVH), maintain Linux and Windows systems, apply security patches, deploy new projects, and ensure server compliance with security policies. You will cultivate strong relationships with coworkers and clients and be available for weekend work on a rotating schedule. This position requires expertise in cloud computing, networking, and infrastructure security, along with proficiency in various tools and technologies. Shift Technology offers a competitive total rewards and benefits package, including flexible remote and hybrid work options, competitive salary, company equity, generous PTO, and mental health benefits.

Requirements

• Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP
• Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS
• Proficiency in Windows, Office, and Active Directory is required
• Infrastructure security experience - Patch and vulnerability management
• Backup knowledge and experience

Responsibilities

• Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level
• Ensure that the Incident management process is running as expected, and that the incidents are handled in a timely and efficient manner
• Monitor alerts and follow their evolution, escalate as needed
• Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks
• Maintain Linux and Windows systems, network, and security software/equipment
• Apply security patches to the entire IT infrastructure
• Deploy new client projects and infrastructure based on established requirements
• Manage day-to-day infrastructure work and ensure that servers are compliant with security policies
• Cultivate great co-worker and client relationships
• Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Preferred Qualifications

• Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources
• Familiarity with Kubernetes for container orchestration
• Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics
• Familiarity with monitoring and logging solutions, such as Grafana
• Experience with Jira ticketing system and Confluence
• Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management
• Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements
• Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise
• Proactive and take pride and ownership of your work
• Ability to work under pressure and still deliver excellent service to our customers
• Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams
• Ability to adapt your work to changing priorities as needed

Benefits

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)