Collections and Account Management Specialist

Summary

Join Mitratech, a team of technocrats building world-class products for Fortune 100 companies. We are seeking a competent and motivated Collections and Account Management Specialist to manage customer accounts, ensure timely payment collection, and maintain positive client relationships. This role involves monitoring account balances, communicating with customers regarding overdue payments, and supporting internal teams for accurate billing and reconciliation. The ideal candidate will exhibit professionalism, strong communication and negotiation skills, and the ability to work independently and collaboratively. Mitratech offers a close-knit, globally dispersed team with a diverse and inclusive work culture focused on individual excellence, learning, and fun. We offer a blend of entrepreneurial spirit and enterprise investment, allowing for rapid progress with leading-edge technologies.

Requirements

• Bachelor’s degree in finance, Accounting, or a related field
• Proven experience as a Collections Specialist
• Very strong attention to detail and high accuracy in collections & billing processes
• Excellent communication and interpersonal skills, including fluency in written & spoken English
• Proficient in Salesforce Billing, NetSuite, and Microsoft Office
• Knowledge of accounting principles, collection, and billing regulations
• Problem-solving skills
• Comfortable working with targets

Responsibilities

• Contact clients to ask about their overdue accounts/invoices
• Assist with resolving any customer cases related to account balances or payment history
• Perform account reconciliation to ensure accurate billing and reporting
• Investigate historical data for each outstanding invoice and work on getting these settled by working closely with the billing team
• Identify and resolve collection issues promptly, ensuring customer satisfaction
• Keep up-to-date records of account status and collection efforts for all outstanding invoices & client accounts
• Analyze aging reports related to invoicing activities and achieve monthly targets
• Report weekly on all accounts' collection activity and accounts receivable status
• Work closely with the billing team to keep track of all the billing transactions and assist with the billing team's requirements if necessary
• Participate in process improvement initiatives to enhance collections efficiencies
• Complete other tasks as assigned by the manager