Collections Specialist

Summary

Join Mitratech, a team of technocrats building world-class products for Fortune 100 companies. We're a close-knit, global team with a diverse and inclusive culture. We're seeking a competent and motivated Collection Specialist to contact clients and collect outstanding payments. This role requires excellent communication and negotiation skills, and the ability to work independently and as part of a team. We offer a blend of entrepreneurial spirit and enterprise investment, enabling a fast-paced environment with leading-edge technologies. Join our global team and experience the special Mitratech culture!

Requirements

• Bachelor’s degree in finance, Accounting, or a related field
• Proven experience as a Collections Specialist
• Very strong attention to detail and high accuracy in collections & billing processes
• Excellent communication and interpersonal skills, including fluency in written & spoken English
• Proficient in NetSuite, Microsoft Office, Salesforce
• Knowledge of accounting principles, collection, and billing regulations
• Problem-solving skills
• Comfortable working with targets

Responsibilities

• Monitor customer accounts to identify outstanding invoices
• Take the initiative to contact clients early to encourage timely payments
• Contact clients to ask about their overdue accounts/invoices
• Investigate historical data for each outstanding invoice and work on getting these settled by working closely with the billing team
• Resolve billing and customer payment case inquiries
• Identify and resolve collection issues promptly, ensuring customer satisfaction
• Keep up-to-date records of account status and collection efforts for all outstanding invoices & client accounts
• Analyze aging reports related to invoicing activities and achieve monthly targets
• Report weekly on all accounts' collection activity and accounts receivable status
• Work closely with the billing team to keep track of all the billing transactions and assist with the billing team's requirements if necessary
• Participate in process improvement initiatives to enhance collections efficiencies
• Complete other tasks as assigned by the manager