Collections Coordinator

Summary

Join GoodLeap as a Collections Coordinator and handle administrative tasks for the Collections Department. You will be responsible for submitting loss mitigation programs, reviewing delinquent loans, skip tracing, managing email correspondence, and auditing processes. This role also involves coordinating with vendors for site visits and legal actions, and communicating updates to customers. The ideal candidate possesses excellent project management skills, strong communication abilities, and at least one year of experience in a relevant field. GoodLeap offers a collaborative work culture and a rewarding career.

Requirements

• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Excellent verbal and written communication skills
• Minimum 1 year of experience in billing, collections, financial services, or relevant field

Responsibilities

• Review all requests from collectors for loss mitigation programs. Check to ensure they qualify, submit to sub servicer and audit to see if updated properly
• Use tools available to find new phone numbers, email addresses or relatives to help contact our borrowers
• Determine which loans qualify for site visits, system disconnects and legal demand letters. Submit to vendor and communicate to the borrower
• Audit delinquent loans and create a monthly report for each investor with updated status/comments
• Maintain the Support inbox from the collections team and emails sent to Collections Department from customers

Preferred Qualifications

• Advanced proficiency with computer functions with MS office suite
• Excellent problem-solving skills
• Goal oriented focusing on both short- and long-term visions

Benefits

Compensation: $18 - 20/hour DOE