Collections Specialist

Summary

Join Elite Technology as a Collections Specialist and play a key role in the Accounts Receivable Department, supporting daily cash flow and resolving client payment issues. This hybrid position allows for both remote and onsite work, engaging with international customers to resolve delinquent accounts via phone and email. You will monitor accounts, initiate contact with clients, maintain accurate records, negotiate payment plans, collaborate with internal departments, prepare account statements, analyze customer accounts, escalate unresolved accounts, ensure compliance with regulations, and provide regular reports. The role requires strong communication, analytical, and negotiation skills, along with experience in collections and proficiency with various software and tools. Elite Technology offers a flexible work model and a range of benefits.

Requirements

• High School Diploma or GED required
• Minimum of 2 years’ experience in collections, billing, or accounts receivable
• Proficiency with V-Lookup, Word, and Outlook
• Ability to communicate clearly and professionally, both verbally and in writing, to negotiate with clients and resolve outstanding debts
• Excellent analytical skills with attention to detail and accuracy
• Negotiation and Conflict Resolution Skills: Ability to handle difficult conversations with composure and find workable solutions for both the company and the debtor in a professional demeanor
• Experience with Collection Software and Tools: Proficiency in using CRM systems, accounting software (e.g., NetSuite, SAP), and collections platforms to manage accounts efficiently
• Organizational and Time Management Skills: Capable of handling multiple accounts simultaneously, prioritizing tasks, and meeting deadlines consistently
• Proficiency in English at a B2+ level or higher (CEFR), with the ability to communicate effectively in both written and spoken formats

Responsibilities

• Monitor accounts to identify outstanding debts and aging invoices
• Initiate contact with customers via phone, email, and mail to pursue payment on overdue accounts
• Maintain accurate and up-to-date records of collection activities and customer interactions
• Negotiate payment plans and settlements in accordance with company policies
• Collaborate with internal departments to resolve billing discrepancies or disputes
• Prepare and send account statements, dunning letters, and collection notices
• Analyze customer account history and assess creditworthiness when necessary
• Escalate unresolved accounts to management or third-party collections when appropriate
• Ensure compliance with federal, state, and local collection laws and regulations
• Provide regular reports on collection status, outstanding balances, and progress toward targets
• Perform other duties as assigned to support the overall goals and objectives of the department/company

Benefits

• PTO
• 2 Elite Mental Health Days per year
• Annual Incentive Plan
• 14 Paid Costa Rica Holidays
• Comprehensive medical, dental, and vision benefits
• Life Insurance