Remote Commercial Expansion Account Manager

Summary

Join Sumo Logic's Expansion team as a Commercial Account Manager in Redwood City, CA. As a trusted advisor to clients, you will build long-term partnerships and identify opportunities for growth. You will develop strategies for driving product adoption and client retention, while collaborating with internal and external partners.

Requirements

• 2-3+ years of experience in a client-facing role
• Ability to understand complex ecosystems and build great relationships with technical and non-technical customers
• Proven record of success in developing relationships, optimizing accounts, and working with technical products
• Previous experience (or willingness to learn) about SaaS, Infrastructure, and observability and security use-cases
• Proactively build relationships with customers to achieve loyalty
• Skills for balancing customer experience and satisfaction with opportunity prioritization and upsells
• Strong problem solving and analytical skills
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities

Responsibilities

• Own the post-sale engagement, growth, and success of a portfolio of Sumo Logic
• Ability to drive cross-sell opportunities for additional Sumo Logic products and features across long-term, consultative engagements
• Develop and implement strategies for driving product adoption and client retention with a book of business
• Experience managing projects with input from cross-functional teams and leaders at Sumo Logic
• Become a Subject Matter Expert (SME) in Sumo Logic’s product roadmap, basic integration types, and go-to-market strategies
• Advocate for your clients internally by sharing client feedback, usage patterns, and insights with the Product and New Business sales teams to continuously improve the user experience

Benefits

• Continuous career development and pathing opportunities
• Sales training in MEDDPICC and Command of the Message
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits