Community Growth Manager

Summary

Join PTW, a global games services company, as their Community Growth Manager! This remote contract or contract-to-hire position focuses on building and engaging online gaming communities across platforms like Discord and Reddit. You will create engaging content, manage social media, moderate communities, and analyze performance metrics. The ideal candidate possesses proven experience in community management within the gaming industry, exceptional content creation skills, and a deep understanding of Gen Z gaming culture. This role offers a competitive salary, comprehensive benefits, and the opportunity to work remotely within a supportive and innovative environment.

Requirements

• Proven experience as a community manager, growth hacker, or similar role in the gaming industry
• Strong presence and active participation in gaming communities
• Exceptional content creation skills with a portfolio showcasing your work
• Deep understanding of Gen Z behaviors, gaming culture, and internet trends
• Proficiency in social media platforms, community management tools, and analytics software
• Outstanding communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment

Responsibilities

• Cultivate and nurture thriving online communities on platforms like Discord, Reddit, and gaming forums
• Develop creative strategies to drive organic growth through private conversations, social interactions, and community events
• Lead discussions, answer questions, and create opportunities for members to share experiences
• Foster a welcoming and supportive environment within all platforms
• Create engaging, high-quality content (videos, streams, social media posts) tailored to resonate with gamers
• Collaborate with influencers to amplify our message and grow our audience
• Inspire community members to share their own success stories and user-generated content
• Oversee and manage social media channels, ensuring consistent, engaging, and on-brand communication
• Plan and maintain a content calendar with posts, stories, videos, and live streams to drive engagement
• Maximize reach and engagement through platforms like Instagram, TikTok, and emerging social media trends
• Monitor platforms to maintain a positive and inclusive community atmosphere
• Empower and train moderators to facilitate conversations and proactively address issues
• Enforce community guidelines and foster an environment free from toxicity
• Track and analyze community and social media metrics to measure engagement, growth, and member satisfaction
• Provide regular reports and use insights to refine strategies
• Implement feedback loops to relay community suggestions to the product team
• Plan and execute community events, contests, and tournaments to drive engagement
• Partner with internal teams to align events with product goals and milestones

Benefits

• Competitive Salary
• Medical, Dental, Vision, 401k with matching
• Flexible Work: Enjoy the freedom of remote work with a team that values balance and creativity
• Growth Opportunities: Collaborate with a passionate team and grow alongside an expanding platform
• Supportive Culture: Work in a team that values collaboration, user-centric design, and innovation