Community Growth Manager

Summary

Join Saltbox, a company simplifying online business operations, as their Community Growth Manager. You will cultivate and grow online and offline communities for small eCommerce merchants. Responsibilities include planning and executing engaging events, creating impactful content, and moderating online platforms. You will leverage social media for organic growth and analyze community data to optimize strategies. This role requires experience in community management, social media, event planning, and content creation. Saltbox offers a comprehensive benefits package including fully covered medical insurance, 401k options, paid time off, parental leave, and professional development opportunities.

Requirements

• Experience in Community Management: Ideally 5 years of experience in managing online and offline communities, preferably in eCommerce or tech
• Social Media Mastery: Skilled in leveraging platforms like Instagram, TikTok, and dark social channels for organic growth
• Event Planning Skills: Strong background in organizing events that drive engagement and value
• Content Creation: A flair for storytelling and creating content that resonates with diverse audiences
• Analytical Mindset: Proficient in analyzing community data and translating insights into actionable strategies
• Passion for People: Exceptional interpersonal skills with the ability to build genuine connections

Responsibilities

• Build & Foster Community: Cultivate thriving online and offline communities on platforms like Facebook Groups, Slack, Discord, Reddit, and Substack
• Drive Engagement: Develop creative strategies to encourage organic community growth through private conversations and social interactions
• Facilitate Connections: Lead discussions, answer member questions, and create opportunities for members to share their experiences
• Plan & Execute Events: Host engaging webinars, workshops, and networking events (virtual and in-person) that connect community members
• Collaborate with Experts: Work with influencers and industry leaders to deliver valuable content and experiences for members
• Organize innovative experiences like challenges and Q&A sessions to foster interaction
• Develop Resonant Content: Create impactful content tailored to small eCommerce merchants, including blogs, case studies, and video reels
• Leverage Social Channels: Maximize engagement through Instagram and TikTok content creation
• Encourage User Participation: Inspire community members to generate content and share their success stories
• Maintain a Positive Environment: Monitor platforms to ensure a supportive and respectful atmosphere
• Empower Moderators: Train community ambassadors and moderators to facilitate conversations and address issues proactively
• Track Community Metrics: Analyze engagement, growth, and member feedback to measure impact
• Iterate Strategies: Refine community approaches based on performance data and member insights
• This role will occasionally require travel, 1-2 trips per quarter for events

Benefits

• Medical insurance fully covered for two UHC plans, or a low premium for PPO
• 401K plan options
• Company-paid long-term, short-term disability, and life insurance
• Generous paid vacation, sick leave, and holidays
• Paid parental leave
• Opportunities for professional development, including job training and a dedicated learning budget