Community Manager

Summary

Join Stack Overflow as a Community Manager, Trust and Safety, and help build a safe online environment for millions of users. You will monitor platform health, analyze user feedback, and assess behavior to identify and address safety and integrity challenges. Your responsibilities include designing and running data studies, presenting results, and advocating for product features that promote positive behavior. You will collaborate with various teams, including data scientists, researchers, and legal, to inform policies and improve safety practices. This role requires experience in online safety, data analysis, and communication, with a focus on fostering positive behavior and reducing harm. Stack Overflow offers a remote-first work environment and a comprehensive benefits package.

Requirements

• 1+ years in a similar online safety role within an organization with millions of users
• Experience in general Trust and Safety analysis and metrics
• Understanding of technology, the Internet, platform content issues, and platform moderation
• Excellent communication skills, the ability to explain research and data conclusions, policy, and safety decisions both internally and externally in clear and understandable terms
• Exceptional interpersonal skills and ability to provide balanced and actionable feedback that influences decision-making without managerial authority

Responsibilities

• Monitor and manage the current health of our platform as well as user feedback regarding Trust and Safety issues to keep people safe and help foster consistent positive experiences on our platform
• Measure trust and safety outcomes to help understand the true impact of our safety efforts on our platform
• Inform policies that consider the needs of our global communities and analyze existing policies for improvement
• Act as an escalation point to our other community teams on all product policy matters, including responding to emergencies and content safety-related cases
• Run, study, and inform our team on data matters
• Design, run, and present the results of studies, dashboards, and other metric-tracking efforts related to Trust and Safety
• Advocate for product features that encourage positive behavior and reduce harm and abuse
• Work with team members, product managers, people enforcing policies (both employees and volunteer moderators), and other teams to further our online safety practices
• Identify potential harm & safety concerns around product changes and then help design & implement mitigations and protections
• Communicate about these initiatives with our users & moderators
• Help guide moderators in finding solutions and resolutions when things need further escalation and to reduce friction and abuse introduced by product and systems design

Preferred Qualifications

• Formal training or research in data analysis, statistics, measurement, and visualization, especially in a community, trust and safety, or behavioral sciences context
• Experience with SQL
• Experience with PowerBI
• An understanding of Stack Overflow and other Stack Exchange network sites

Benefits

• Competitive Base Salary
• Generous paid vacation
• Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
• Equity for all employees at all levels
• Industry-leading health benefits that are applicable per country of residence for all our full-time employees
• Company-paid Life Insurance
• Home Internet stipend
• Professional allocation for your growth and development
• One-time allowance to assist with your home office setup
• Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive