1Password is hiring a
Community Platform Manager

Summary

The job description is for a Community Platform Manager at 1Password, a company that provides password management services. The role involves managing and improving the 1Password Community platform, working with cross-functional teams, and ensuring the platform meets user needs and aligns with business goals. The position is remote within the US and Canada.

Requirements

• 3-5 years working within a community org/team with 2-3 years working directly as part of a community platform/product team
• 2+ years experience in program, project, or technical management
• Strong understanding of product development lifecycle, user experience design, cross-functional collaboration, and community engagement strategies
• Passion about being a community and customer advocate
• You believe in data driven solutions and cross-company collaboration and have the ability to work across multiple organizations to identify and execute solutions
• Strong internal and external communication skills
• An incredibly organized master multitasker. Flexibility and adapting quickly when priorities change
• Experience supporting global programs
• Experience working with various online community platforms and tools (incl: Khoros & Vanilla)
• Good technical understanding and can pick up new tools quickly

Responsibilities

• Support in defining and driving the product vision and strategy for the community platform, aligning with overall business objectives
• Contribute, and maintain a product roadmap that outlines key features, enhancements, and timelines
• Conduct member research like surveys and interviews to gather feedback and understand user needs, pain points, and preferences
• Collaborate with internal teams like product, marketing, engineering and customer success to design, develop, and implement new features and improvements
• Oversee the end-to-end product development process, ensuring timely delivery and high-quality outcomes
• Monitor platform performance, analyze key metrics, and make data-driven decisions to optimize user experience and engagement
• Develop and implement product led strategies to increase user engagement, satisfaction, and retention
• Stay informed about industry trends, competitor activities, and emerging technologies to keep the platform competitive

Benefits

• Working with Community leadership, you will support in defining and driving the product vision and strategy for the community platform, aligning with overall business objectives
• Contribute, and maintain a product roadmap that outlines key features, enhancements, and timelines
• Conduct member research like surveys and interviews to gather feedback and understand user needs, pain points, and preferences
• Collaborate with internal teams like product, marketing, engineering and customer success to design, develop, and implement new features and improvements
• Oversee the end-to-end product development process, ensuring timely delivery and high-quality outcomes
• Monitor platform performance, analyze key metrics, and make data-driven decisions to optimize user experience and engagement
• Develop and implement product led strategies to increase user engagement, satisfaction, and retention
• Stay informed about industry trends, competitor activities, and emerging technologies to keep the platform competitive
• Partner with Community PMs and operational teams on community engagement strategies, and work cross-functionally to implement and track performance of our programming
• USA-based roles only: The annual base salary for this role is between $82,000 USD and $112,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs
• Canada-based roles only: The annual base salary for this role is between $82,000 CAD and $112,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs