1Password is hiring a
Community Manager

Summary

Join 1Password as a Community Manager to help launch, lead, and grow various community programs. This remote opportunity within Canada and the US requires 2-3+ years in Community Management with experience scaling Community Programs and 4+ years relevant work experience. The role involves developing and executing innovative ways to grow and sustain member engagement, working cross functionally with internal teams, and partnering with other departments.

Requirements

• 2-3+ years in Community Management with experience scaling Community Programs and 4+ years relevant work experience
• Experience working with, and building programs for a B2B audience
• Specific experience creating or developing User Group, Gamification, Support, Ideation, or Ask Me Anything programming within a technology/SaaS organization
• Passion for 1Password, and a genuine interest in the target communities
• A strong communicator and writer
• Passion about being a community advocate. You understand why customer voices are so important
• Flexibility and adapting quickly when priorities change
• Solid understanding of cross departmental functions including Marketing, Customer Success and Product
• Experience working with various online community platforms and tools. (Bonus for experience with Khoros.)
• You are an organized master multitasker, someone who knows how to set goals, prioritize, and maintain focus when it comes to deadlines
• Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic
• Willingness to go the extra mile to serve our customers
• Good technical understanding and can pick up new tools quickly

Responsibilities

• Help develop and execute on various community program strategies for our B2B and B2C audiences
• Work cross functionally with our internal teams on community engagement strategies, to support the macro business objectives
• Partner with the community content team to ensure relevant programmatic content is created and measurable
• Be active in the community, and become a known resource to our members
• Partner with our Advocacy team to help identify and nurture our most engaged users
• Create and share program features, functionality and value with cross-functional partners so they can be leveraged across the organization
• Work closely with our Moderators to ensure programs are properly supported with clear guidelines and workflows
• Partner with the community platform manager to fully leverage our community technology when growing our programs
• Constantly gather feedback from the community and bring those insights to the appropriate internal teams
• Build the right processes and mechanisms to ensure we are recognizing and rewarding our members
• Measure, analyze, update and track community data, connecting it clearly to 1Password business goals and objectives
• Escalate and flag issues as needed to keep the community a trusted space

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave