Community Virtual Assistant

Summary

Join Winona, a leading telemedicine company, as a remote Community Virtual Assistant! This crucial role involves managing and growing our online community for women in menopause. You will foster a positive environment, engage members, and ensure a thriving online presence. The ideal candidate is a self-starter with excellent communication skills and experience in community moderation and customer service. This is a full-time, remote position offering flexible hours and various benefits.

Requirements

• Strong communication skills, both written and verbal
• Experience in community management, customer service, or a related field
• Ability to work independently and manage multiple tasks simultaneously
• Proficiency with community management tools and platforms
• A passion for building and nurturing online communities
• Knowledge of industry trends and best practices in community management
• A computer with a reliable internet connection

Responsibilities

• Actively participate in community discussions, fostering a welcoming and inclusive environment
• Respond to questions and engage with community members, providing support and building relationships
• Organize and facilitate community events and activities to encourage interaction and connection
• Keep a pulse on the community's sentiment and identify areas for improvement
• Oversee community interactions and ensure compliance with community guidelines
• Address any inappropriate behavior or conflicts in a calm and professional manner
• Proactively identify and address potential conflicts or issues within the community
• Monitor and respond to customer inquiries in a timely and professional manner
• Provide assistance and support to community members, addressing their concerns and needs
• Contribute to strategies for increasing community engagement and attracting new members
• Identify opportunities to highlight community successes and member contributions
• Maintain a consistent and positive brand voice within the community
• Gather data and prepare reports to track community engagement and performance insights
• Analyze data to identify trends and opportunities for improving community engagement

Preferred Qualifications

Experience with Circle.so

Benefits

• Flexible hours, work wherever you choose
• Unlimited PTO
• Non-working holidays per country of residence
• Pro-rated 13th-month bonus in select regions
• Referral bonuses
• Financial support for online courses
• Fun and casual work environment
• Employee engagement activities and virtual gatherings