Compliance Operations Associate

Summary

Join Strike, a fast-growing Bitcoin company, as a Compliance Operations Associate. In this role, you will conduct daily investigations, provide client support, and handle third-party information requests related to fraud, AML, and KYC. Responsibilities include analyzing customer documentation, performing enhanced due diligence (EDD), and identifying potential risks and fraudulent activities. This hands-on position requires collaboration with cross-functional teams and direct impact on business decisions. The ideal candidate possesses experience in compliance or fraud operations within fintech, strong analytical skills, and a keen interest in Bitcoin. This is a remote position, excluding US candidates.

Requirements

• At least 1-2 years in compliance or fraud operations within fintech or financial services, with a particular focus on high-volume environments
• Exceptional analytical abilities with a commitment to detail and an ability to analyze public records, transaction, and KYC data
• Proficiency in open source research, KYC/case management tools as well as customer service platforms, such as Zendesk, and a willingness to embrace/learn new technologies
• Strong interpersonal skills to effectively engage with a diverse customer base
• Capability to work autonomously and collaboratively in a remote, fast-paced setting, taking ownership of responsibilities. Ability to work with a high degree of urgency is critical
• A good understanding of the bitcoin or broader crypto industry
• English fluency is a must, with additional languages being a valuable asset

Responsibilities

• Perform comprehensive EDD reviews for both new and existing customers
• Investigate transaction alerts flagged by different internal rules, including alerts for potential transaction fraud and other unusual activity
• In connection with EDD reviews and investigations, partner with our customer support teams in handling customer inquiries and pursuing additional information as needed. Ensure a positive customer experience by maintaining a customer-centric approach while managing risk
• Assist in handling and preparing data and documentation for responses to payment partners regarding customer activity. This includes requests for information (RFI), wire service messages, and payment recalls
• Compile documentation and information for responding to law enforcement requests
• Work alongside compliance, fraud, and customer service team members to refine and expedite compliance processes
• Detect and escalate any anomalies or suspicious behaviors in line with our AML and fraud policies

Preferred Qualifications

Experience with blockchain analytics tools is highly desirable