Paytronix is hiring a
Configurations Specialist

Summary

Join Paytronix as a Configurations Specialist to ensure customers get the support they need to drive tremendous value from our suite of guest engagement products. As a technically-minded individual, you will configure and execute customer loyalty, order & delivery, and gift card projects within our platform.

Requirements

• Technically-minded and detail-oriented with a passion for problem solving and completing projects
• Solid organizational skills including attention to detail; ability to multi-task and manage various project elements simultaneously
• Ability to quickly learn new technology, including demonstrating mastery of basic and intermediate product features and proficiency with advanced features in a fast time frame
• BS or BA degree and/or relevant work experience within the computer and/or IT industry

Responsibilities

• Assist client corporate Marketing and/or IT staff with remote configuration of restaurant and convenience store campaigns, promotions, gift card orders, and marketing programs
• Perform set-up and configuration of the Paytronix platform to support customer needs
• Assist customers with Gift Card orders - including generating card numbers, testing and uploading card data, and clearly communicating status updates with customers and third-party vendors throughout
• Clearly communicate (verbal and written) to set expectations and provide guidance and updates as case progresses
• Gather and organize requirements and requested timing for projects under ownership to ensure complete, accurate, and on-time design
• Validate that projects are developed in a sustainable, scalable way utilizing the platform as intended
• Work with customers to ensure that proper user acceptance testing is performed
• Manage a dynamic queue of projects with attention to client alignment and satisfaction
• Capture complete project notes in project management system, including customer communications, requirements, steps and results, and resolution
• Escalate projects as appropriate, including on behalf of Enterprise clients, and ensure successful closed loop with all stakeholders
• Effectively balance rapid project completion with maintaining high quality of service and communication
• Draft training and reference materials for customers to access in our Customer Resource Center to help educate and strengthen their use of the Paytronix platform
• Ensure projects are addressed and resolved according to documented Service Level Agreements (SLAs)

Preferred Qualifications

• Experience with loyalty programs, in the restaurant or convenience store industries, and/or with point-of-sale systems such as Micros, Aloha and Toast
• Knowledge of software configuration, installation, and testing
• Experience with the use of APIs in software products
• Experience with client services including the delivery of training sessions

Benefits

• 401k through Fidelity with an additional annual flat rate company contribution
• Medical and dental benefits through Blue Cross Blue Shield, and vision insurance through EyeMed
• Paytronix pays 75% of the premium for each of these benefits
• Plans to contribute to Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), Healthcare and Dependent Care FSAs
• Generous Parental Leave offering
• Company-paid Short-term and Long-term Disability, and Life Insurances
• Accrued FTO (Flexible Time Off), off during public holidays, and “floating” holidays
• Employee Assistance Program
• Tuition Reimbursement
• Free LinkedIn Learning membership
• Pet insurance through Wishbone for your furry loved ones. This is at a discounted rate
• Protection from identity theft
• Legal coverage for matters including, but not limited to: home and real estate, estate planning, and elder care