Connectivity Technical Solutions Manager

Summary

Join Airbnb's Hotels Supply team as a Connectivity API Specialist and make a difference by providing expert API support and acting as a subject matter expert for connectivity. You will conduct analysis and technical troubleshooting, monitor key metrics, and ensure timely error resolution. Serve as a technical point of contact for internal and external partners, offering expert insight into partner systems. Improve internal knowledge bases and training materials. Use data to identify strategic opportunities and drive sales growth. This US-remote eligible position requires 6+ years of experience in a similar role and strong technical skills.

Requirements

• 6+ years of experience in a Connectivity or Technical Partner Manager role
• Strong understanding of hospitality/travel software
• Proficiency in SQL, Sumo Logic, and Excel
• Solid technical troubleshooting skills
• Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels
• Effective time management and ability to prioritize in a fast-paced environment
• Strong quantitative skills with a proven ability to leverage data in decision-making
• Adaptability to shifting priorities, projects, and deadlines

Responsibilities

• Use data to identify strategic opportunities and drive sales growth
• Provide day-to-day technical support for internal and external systems, including connectivity issues, to proactively mitigate partner impact
• Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
• Educate clients on product updates and share partner feedback with internal stakeholders
• Implement and oversee effective troubleshooting processes, escalating as needed
• Identify patterns in data and feedback to improve services and products
• Research technical information to deepen your understanding and support decision-making
• Contribute to the development of technical communication materials such as policies, procedures, and presentations

Preferred Qualifications

Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits