Consultant, Digital Transformation

Summary

Join our team as a Business Consultant to identify process optimization opportunities through artificial intelligence within our CCaaS solutions, guiding clients through implementation and leveraging expertise in AI, technology sales, and process improvement.

Requirements

• Demonstrable experience in consulting and technology sales focused on customer needs
• Proven experience with AI and machine learning solutions, such as virtual agents, sentiment analysis, and quality assurance, with a focus on driving commercial benefits
• Familiarity with customer service processes and CCaaS platforms, CRMs, ERPs; experience with the GoContact solution is particularly valued
• Strong background in project management
• Experience in tracking and controlling commercial objectives and forecasts
• English and Spanish full professional proficiency
• Knowledge of Portuguese and French is valued

Responsibilities

• Identify areas for improvement and business expansion using AI and emerging technologies
• Develop and implement digital transformation strategies to optimize contact center processes
• Provide technical support and guidance to clients during the integration of AI-based solutions
• Collaborate with internal teams to ensure the successful execution of projects and achievement of client objectives
• Conduct market and competitive analysis to identify growth opportunities
• Organize and lead workshops and training sessions on artificial intelligence and its applications in contact centers
• Stay updated on industry trends and advanced technologies to continuously enhance the solutions offered
• Engage in effective communication, client relationship management, and negotiations to exceed client expectations

Benefits

Paid vacation and holidays