Professional Services Engineer

Summary

Join Cyberhaven's dynamic team as a highly skilled Professional Services Engineer. You will work directly with clients, diagnosing technical issues and providing effective solutions using your expertise in endpoint security and DLP. Responsibilities include implementing and configuring Cyberhaven's solution, collaborating with cross-functional teams, delivering technical training, and serving as a trusted advisor to clients. You will leverage your deep technical background, including experience with various DLP solutions and operating systems, to ensure successful client implementations. The ideal candidate possesses 7+ years of experience in a relevant role and a Bachelor's degree or equivalent. The position offers a competitive salary and is located in the Bay Area, Seattle, Denver, or Austin.

Requirements

• 7+ years of Solutions Architect, or Delivery Manager, or Professional Services with Endpoint Security experience required in the Cybersecurity and DLP Space
• Proven track record of delivering complex technical solutions, preferably in a Professional Services or Consulting role, specifically with endpoint security products
• Previous experience with other DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint
• Understanding of data classification methodologies and techniques to effectively identify sensitive data types and define appropriate DLP policies
• Project Management: Ability to manage and deliver against strict timelines, requiring constant prioritization and mitigation strategy-building
• Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies
• Software debugging skills
• Knowledge of web technologies, APIs, and data integration techniques
• Solid understanding of system architecture, network protocols, and Google Cloud Platform
• Practical knowledge of the MacOS (e.g., MDM, app management, basic terminal skills) and Windows (SCCM, GPO, Intune, registry configuration, understanding PowerShell scripts, etc.) ecosystems
• Excellent written and verbal communication skills, allowing one to easily convey technical concepts to diverse stakeholders and build relationships cross-functionally
• Knowledge of system software design (services, drivers, agents)
• Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 7+ years of experience in a similar role

Responsibilities

• Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven’s solution within clients’ existing environments
• Foster close collaboration with clients to gain a deep understanding of their technical requirements, diagnose issues, and create customized dataset and policy solutions
• Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions with our Support, Engineering, and Operations teams
• Work in close partnership with cross-functional teams, including developers, project managers, and support staff, to deliver high-quality solutions that adhere to timelines
• Deliver technical training to end users, empowering them with the necessary knowledge and skills to maximize the utilization of Cyberhaven to optimize their workflows and expedite ROI
• Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product
• Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations
• Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients
• Stay up to date with industry trends, emerging technologies, and advancements in our product offerings, continuously enhancing your technical expertise to provide valuable insights and guidance to clients

Benefits

Compensation range: $140 - $180k