Verisys is hiring a
Contact Center Representative

Summary

The job is for a remote Verisys Contact Center Representative who will provide customer service, educate customers about Verisys services, and maintain high-performance metrics. The role requires living in one of the specified states and working specific hours. The position offers competitive pay, medical, dental, and vision plans, generous paid time off, 11 company-paid holidays per year, short-term and long-term disability insurance, life insurance, a 401(k) plan with company match, and tuition reimbursement.

Requirements

• Ability to create and deliver the best customer experience possible
• Excellent verbal and written communication skills
• The ability to work in a fast-paced environment while being organized and using your time efficiently
• Empathy to customer concerns and ability to display sincere desire to find a resolution
• Ability to meet strict attendance guidelines
• Excellent written and verbal communication skills
• Ability to adjust between technical and functional to meet audience comprehension
• Strong critical thinking skills with the ability to work through and understand the details to arrive at solutions
• Highly organized, with ability to multitask to meet or exceed deadlines in a fast-paced, changing environment
• Uncompromised approach to meet/exceed requirements

Responsibilities

• Provide top notch customer service in a fast-paced environment
• Educate and assist customers and health care providers with Verisys services and data
• Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction
• Be able to make sound decisions while keeping the customer and company in mind
• Ability to work independently while doing what’s best for our customers
• Involved in all aspects of customer service, including solving problems, answering questions
• Ability to work with customers to ensure fantastic service
• Pragmatically and effectively communicate to both internal and external customers
• Respond promptly and efficiently to incoming requests

Preferred Qualifications

• Experience in Healthcare or related industry
• Call center experience
• Bilingual Spanish/English

Benefits

• $17 per hour
• Amazing medical, dental, and vision plans
• Generous Paid Time Off
• 11 Company Paid Holidays per year
• Short-Term and Long-term Disability & company paid Life Insurance
• 401(k) Plan with generous Company Match (100% vesting from day 1)
• Tuition Reimbursement Program