Content Designer

Summary

Join Gusto's Core Experiences team as a Staff Content Designer to lead the content practice across the platform. You will collaborate with various teams to create information architecture, influence data modeling, partner with design for cohesive experiences, and own content UI practices. Responsibilities include gathering product roadmap context, partnering with data scientists and engineers, shipping customer-facing UI content, collaborating with design leaders, working with app teams for communication consistency, supporting cross-functional teams, defining content standards, and championing content design. The ideal candidate possesses a breadth of impact, a builder mindset, a high-quality bar, a comprehensive content toolkit, and experience with platform work. Gusto offers competitive compensation, equity-based compensation, and benefits (details available on their Total Rewards Approach page).

Requirements

• Breadth of impact: You should have demonstrated experience prioritizing your focus across a number of opportunities, and be able to articulate how you made prioritization and tradeoff decisions
• Builder mindset: The person in this role will ship customer-facing products, not just documentation and frameworks. You should have examples of features you played a key role in designing and shipping. Ideally, you can demonstrate how you iterated on the content quality of these features over time
• High quality bar: This role will be a tireless advocate for our customers’ experience with Gusto. You should be able to demonstrate how you’ve championed content quality across an organization, and improved teams’ content skills and ways of working
• Comprehensive content toolkit: The person in this role will do more than UI writing. You should have a well-rounded content design practice, ideally including aspects of information architecture, UX design (especially information hierarchies and user flows), and evaluative research. You should be able to demonstrate how you’ve had structural and strategic impact on your past projects

Responsibilities

• Proactively gather context on product roadmaps across your scope, and prioritize the initiatives where you’ll have the most impact
• Partner with data scientists and engineers to understand and influence how we are modeling our data and the downstream impact to our UX
• Ship customer-facing UI content, content hierarchies, user flows, taxonomies, and information architectures. In some cases, you’ll do this independently, but mostly by pairing with cross-functional partners across product design, product management, and engineering
• Collaborate with design leaders to set UX direction at the feature and product level
• Work with app teams to understand to ensure consistency in communication across the product
• Support cross-functional teams in refining their UI content and learning basic content design skills
• Define and document platform-wide content standards and naming conventions
• Champion the content design practice

Preferred Qualifications

Experience with platform work: The person in this role would benefit from experience with platform UX, specifically systems-oriented design work. Understanding object-oriented content frameworks, as well as knowing when and how to introduce them to a team, would be valuable

Benefits

• Competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto)
• Our cash compensation range for this role is $139,000/yr to $199,000/yr in Denver & most remote locations, and $179,000/yr to $221,000/yr in Seattle, San Francisco & New York
• Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)
• When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required