Content Designer

Summary

Join Stripe's Growth Design team as a Content Designer and shape the strategic direction of high-impact projects. You will craft clear and actionable interface copy, collaborating with designers, researchers, and product managers. This role involves leading content discovery, delivering recommendations to stakeholders, shaping product narratives, and identifying content testing opportunities. You will also facilitate content critiques, create style guides, and work with cross-functional teams on iterative projects. The ideal candidate has 5+ years of experience in content design, UX writing, or content strategy and a strong ability to translate complex technical concepts into user-friendly language.

Requirements

• 5+ years of experience working as a content designer, UX writer, or content strategist
• Embraces the highly technical nature of Stripe and our products, and translates complex concepts into clear, intuitive language
• Comfortable designing content across surfaces and channels, including web, email, and product interfaces
• Thinks in systems and is comfortable driving large-scale information architecture projects
• Writes using best practices for inclusivity and accessibility to reach users worldwide

Responsibilities

• Collaborate with designers, researchers, product managers, engineers, and marketers to deliver end-to-end experiences for new users
• Lead content discovery and planning, ensuring the right activities are prioritized to uncover users’ content needs
• Deliver recommendations and solutions to a diverse set of partners and stakeholders, including audit findings, concept models, content requirements, naming strategy, etc
• Shape (and scribe) product narratives, onboarding flows, navigation schemes, and other microcopy
• Identify content testing opportunities and form experiment hypotheses
• Facilitate content critiques and workshops, advise copywriters and other partners on content execution, and create tools and templates to enable others to create their own great content
• Create, maintain, and implement style guides and shared nomenclature across Stripe

Preferred Qualifications

Experience designing content for complex financial products