Content Enrichment Manager

Summary

Join our team as the Manager, Content Enrichment and oversee our LATAM team in delivering video content curation services for our clients. You will lead your team in curating, analyzing, researching, and building stories with online video content. This role requires strong leadership, communication, decision-making, and adaptability skills, along with a strategic mindset. You will collaborate with the 1021 Creative team, manage team schedules and workflows, and ensure compliance with company policies. You will also participate in client communication, training, and hiring processes. This is a remote position based in Mexico or Argentina.

Requirements

• Minimum 2-3 years of managing a team of direct reports, preferably in a remote environment
• Excellent written and verbal communication skills in English and Spanish
• Bachelor’s degree or experience in a relevant job or industry
• Deep familiarity with current pop culture trends and cultural and political climates in Latam

Responsibilities

• Manage a team of video curators
• In conjunction with the Project Manager, apply project management skills to monitor workflows, processes, and timelines for new and existing projects, and assign tasks to team members
• Clearly define and communicate deliverables and timelines to the team, and track all internal and client-facing research and reports
• Participate in client contract renewal discussions as well as scoping and bandwidth conversations for new projects/ contracts
• Manage schedules for all of their team members including coverage for holidays, vacation, sick time, etc. as well as hourly allotments and bandwidth per week
• Ensure team members are properly tracking time spent on client and 1021 related work through the 1021 provided time tracking tool
• Train their team on 1021 and client-provided curation/ video review and editorial guidelines, how to use client software tools, and other content review tools and documents
• Create processes for maintaining, updating, and receiving client approval on guidelines for English and Spanish video content review
• Review client-facing deliverables to ensure the team understands curation and editorial goals, and support the team by making improvements in those processes as needed
• Self-assign a minimum of one content review shift per month
• Participate in developing feedback for larger Americas team on specific country trends
• Conduct weekly team meetings, weekly one-on-one meetings with individual team members, and weekly or bi-monthly touch bases with the client
• Work with the team to ensure compliance with 1021 Creative policies and values, including confidentiality and employee conduct
• Facilitate individual employee growth through annual performance reviews, goal setting and support, advocating for raises and bonuses where appropriate, and maintaining documentation in partnership with HR
• Partner with project managers, recruitment and HR as a hiring manager to assess hiring needs, screen and interview candidates, make key hiring decisions and recommendations, and onboard new team members

Preferred Qualifications

• Experience working remotely and within multicultural teams
• Strong ability to collaborate and work with other managers, directors and project managers to reach similar goals
• Experience with content moderation, content review, curation, or similar roles
• Knowledge of content review guidelines and best practices
• Experience with copywriting and proofreading, preferably with a focus on entertainment content
• Experience working with data and statistical analysis
• Comfortable working with Google Suite, with spreadsheets and other data management tools
• Flexibility to adapt to changes in guidelines, workflows, and tools
• Strong understanding of digital streaming products, particularly video and its ecosystem
• The ability to review information with an analytical and objective mindset in a fast paced environment
• A keen interest in/knowledge of pop culture, social media trends and creators, and trending video content
• Strong familiarity with memes, hit songs and content trends in pop culture including music, dance, gaming, beauty, fashion, film, TV, pets, comedy, and/or sports
• Familiar with popular social media platforms including YouTube, TikTok, Instagram, Snapchat, Facebook, Twitter, Twitch, Clubhouse, etc

Benefits

• Work from home
• 32 days annual leave
• Employee Assistance Program
• Annual home office equipment reimbursement