Conversational Designer

Summary

Join New Era Technology's consulting team as a Conversation Designer, supporting a major pharmaceutical client in expanding their AI capabilities. Collaborate with cross-functional teams to design and optimize engaging AI-powered conversations for patients and healthcare providers. You will design conversational flows, create prototypes, conduct user testing, and ensure compliance with pharmaceutical industry standards. This role requires experience in conversational design, UX, and a strong understanding of NLP. The ideal candidate will possess strong communication and analytical skills and familiarity with conversational AI tools. New Era offers a team-oriented culture, continuous training, and competitive benefits.

Requirements

• 3 years of experience specifically in Conversational Design, including linguistics and language proficiency in crafting clear and natural dialogues for chatbots, voice assistants, or AI-driven customer support systems
• 5+ years of experience in UX, Content Strategy, Copywriting, or a related field
• Strong understanding of natural language processing (NLP) and machine learning as they relate to conversational AI
• Ability to create engaging and user-centric conversational designs that are intuitive and adaptable to user needs
• Familiarity with conversational AI tools such as Dialogflow or IBM Watson Assistant, Microsoft Bot Framework, Rasa, or similar
• Excellent written and verbal communication skills with the ability to translate technical AI concepts into user-friendly dialogues
• Strong analytical skills and ability to interpret conversation data to inform design iterations

Responsibilities

• Partner with business leaders to define their AI and automation strategy, including leading collaborative sessions and conducting design-thinking workshops
• Design conversational flows for AI-driven platforms, ensuring clarity, natural language understanding (NLU), and user-centric design for pharmaceutical use cases
• Collaborate with product managers, developers, data scientists, and client stakeholders to understand business requirements, brand needs, and industry regulations
• Create wireframes, prototypes, and dialogue flows for voice and text-based AI systems
• Conduct user testing and iterate on conversation designs based on feedback and performance data
• Ensure that conversations are compliant with pharmaceutical industry standards, including patient data privacy and regulatory requirements
• Develop personas and voice guidelines, writing and scripting responses, implementing context management aligned with patient or healthcare provider journeys
• Optimize AI conversations for both accuracy and engagement, reducing friction and improving the user experience
• Stay up to date with trends in conversational AI, natural language processing, and pharmaceutical industry advancements

Preferred Qualifications

• Prior experience in the pharmaceutical or healthcare industry
• Experience in usability testing and data-driven design
• Formal experience or certification in Design Thinking methodologies
• Proficiency in prototyping tools like Figma, Adobe XD, or similar
• Strong project management skills with the ability to handle multiple projects and deadlines
• Experience in a consulting role or working with clients in complex, regulated industries like healthcare or pharmaceuticals
• Knowledge of pharmaceutical regulations (e.g., HIPAA, FDA regulations) and their impact on conversational design